Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual (French and English) Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring high-quality service through virtual channels.
Responsibilities
- Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
- Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
- Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
- Understands and knows how to prioritize patient symptoms based on the information provided
- Documents accurately and promptly
Skills
- Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred
- Bilingual in French and English, must be fluent in both oral and written skills
- Must be located in Ontario
- Exceptional customer service, communication, computer, and software skills are required
- Ability to self-direct and self-organize, and to accurately record required information/details are a must have
- Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time
- Able to work independently as well as part of a team, with excellent verbal and written skills is required
- Excellent organizational skills
- Well-developed interpersonal and customer service skills, to effectively communicate with clients
- Effective problem-solving and conflict management skills
- This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement
- Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable
Benefits
- Comprehensive benefits
- Pension
- Flexible pay options
- Car-loan support
- Housing solutions
- Exclusive staff perks
- Tuition support
- Training
- Meaningful career pathways
Company Overview
We are an enterprising not-for-profit health care provider and innovator with 118 years of impact in Canada. It was founded in 1908, and is headquartered in Markham, Ontario, CA, with a workforce of 5001-10000 employees. Its website is https://sehc.com/.