[Remote] Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

Note: The job is a remote job and is open to candidates in USA. Protective Life is dedicated to providing protection and peace of mind to its customers. As a Mechanical Claims Adjuster, you will support the claims department by handling claims calls, opening new claims, and ensuring all requirements are met while delivering exceptional customer service.

Responsibilities

• Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change
• Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage
• Communicate follow-up information as needed
• Communicate new claims web instructions
• Ability to manage escalated cases and handle disputes or complaints effectively
• Review incoming claims assigned to you and/or your responsible queues
• Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
• Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization
• Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required
• Ensure all claim handling and communication is handled within our desired metrics
• Maintain professional and technical knowledge
• Work independently & proactively
• Assist the Mechanical Claims Lead and Supervisor with various projects
• Support other teams
• Cross-train to gain basic knowledge of other departments within our organization
• Share ideas that may help with organizational productivity

Skills

• Reliable and punctual
• Keeps a positive attitude and remains cool under stress
• Plan, organize, prioritize, and complete projects and assignments in a timely manner
• Detail-oriented, accurate, and highly organized
• Displays pride in work
• Active listener with the ability to adapt/respond to various types of personalities
• Receptive to coaching and development
• Interact effectively with associates, management, and internal and external customers
• Superior communication skills, both written and verbal
• Demonstrate that you can solve customer problems using creative and effective techniques
• Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
• Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
• Ability to type at least 40 wpm
• Strong 10-key
• Strong mathematical aptitude
• Operate a calculator and related office equipment
• Proven ability to multi-task and handle interruptions
• Ability to work flexible hours
• ASE Certification, or Automotive Service Excellence
• Experience in automotive mechanical claims, service writing, or repair facility operations
• Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
• Knowledge and experience with claims contact center

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards

Company Overview

Company H1B Sponsorship