[Remote] Associate Customer Success Manager (FNSS)

Note: The job is a remote job and is open to candidates in USA. Flashpoint is the pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. The Associate Customer Success Manager will serve as a strategic advisor, translating threat intelligence into actionable outcomes and ensuring maximum adoption of intelligence capabilities for mission partners.

Responsibilities

• Translate critical mission partner requirements into executable intelligence objectives; proactively anticipate and mitigate operational friction points and complex intelligence challenges specific to the mission environment
• Drive collaborative mission integration by synchronizing efforts across internal and external stakeholders—including intelligence analysts, operators, technical units, and interagency partners—to deliver precision solutions for complex mission challenges
• Make sense of an infinite number of data points from across your mission partner portfolio to make recommendations on how products should be leveraged to maximize mission impact
• Proactively anticipate team objectives in support of discrete mission partner needs, particularly in dynamic, high-stakes environments
• Identify, synthesize, objectify, and prioritize intelligence problems while working cross-functionally to effectively mitigate those issues for our discrete mission partner base
• Are able to work independently, make rapid decisions, and recruit additional resources within the organization as needed to accomplish larger, complex and discrete mission partner goals
• Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals
• Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges
• Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment
• Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs. You will document and prioritize this input, collaborating with product managers and engineers to recommend mission-specific enhancements
• Deliver tactical, operational, and strategic support to all customer levels to drive product adoption. You will train personnel on Flashpoint tools covering source collections, geospatial data, and APIs—while sharing best practices from our expert teams
• You will use domain expertise to identify warm leads for sales and collaborate with FNSS Account Executives, Solutions Architects, and support teams to improve customer outcomes and drive expansion opportunities

Skills

• Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus
• Superb communication skills, both written and verbal
• A demonstrated ability to communicate at all levels of a customer's organization
• Proficiency and speed with email and project management tools
• Excellent analytical and problem-solving skills
• Willingness to travel to engage with customers in person if necessary
• Desired, not required, to possess an active Secret security clearance, or be eligible to attain an appropriate clearance

Benefits

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth.

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