Note: The job is a remote job and is open to candidates in USA. Brightree is seeking an Advanced Professional Services Consultant to lead the successful delivery of their HME/DME solutions. This role involves managing software implementations, guiding customers through configuration and training, and acting as a trusted advisor to enhance the product experience.
Responsibilities
- Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications
- Provide remote implementation and training services related to Brightree HME/DME implementations
- Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality
- Provide status updates to management using standard reporting tools
- Facilitate and conduct group trainings
- Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates
- Manage customer escalations through appropriate Brightree channels
- Analyze, troubleshoot, document, and solve software issues reported by customers
- Track and report product defects to Support for appropriate resolution
- Successfully transition live customers to standard support processes
- Provide feedback to Product Management and Development regarding product enhancements
Skills
- Knowledge of software implementations, system workflows, and implementation of best practices
- 2+ years' experience implementing, project managing or training on healthcare software systems
- Experience implementing and/or training on Brightree applications
- 1+ years of experience training users on HME/DME applications
- 1+ years of experience implementing forms-based software
- Familiarity with Software as a Service (SaaS) application and performance criteria
- Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues
- Some experience developing training materials and product reference documentation for healthcare software
- Leadership skills including the ability to manage customer expectations and drive project results
- Experience training software users in a highly diversified environment
- Ability to travel up to 30%
Benefits
- Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
- Receive 11 paid holidays plus 3 floating days
- Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
- Flexible work arrangements
Company Overview
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion It was founded in 2002, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://www.brightree.com.Company H1B Sponsorship
Brightree has a track record of offering H1B sponsorships, with 7 in 2025, 4 in 2024, 10 in 2023, 11 in 2022, 6 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.