Regional Field Manager

Position Title: Regional Field manager
Location: Remote (New England area preferred)
Reports To: Division Manager of fssGO

Department: Delivery/Resource Deployment

Job Type: Full Time, Exempt

Travel: 60%-75%

About Federated Service Solutions: 
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role:  

The Regional Field Manager (RFM) oversees technician training, field operations, and quality assurance to ensure consistent, high-quality project execution and customer satisfaction. As the primary on-site leader, the RFM drives process compliance, safety, and smooth project startups while mentoring technicians and resolving field challenges.

This role is ideal for a former Lead Technician to take the next step into leadership, guiding field teams and ensuring operational excellence across multiple job sites.

 Key Responsibilities

• Technician Development: Train and mentor technicians in field standards, installation practices, and safety protocols.
• Project Planning & Kickoff: Lead project planning and attend customer-facing kickoff meetings to ensure alignment and readiness.
• Field Oversight: Verify documentation, enforce process standards, and oversee complex installations and pilot projects.
• Quality Assurance: Conduct audits and inspections to maintain high standards across all deliverables.
• Safety Compliance: Perform vehicle and tool inspections, lead toolbox talks, and ensure adherence to safety policies.
• Process Improvement: Identify and implement field process enhancements to improve efficiency and reduce risk.
• Customer Service & Escalation: Act as the first point of escalation on-site, resolving issues and maintaining strong client relationships.
• Team Communication: Hold regular technician meetings and status updates to ensure alignment and accountability.

Core Responsibilities:

• Field documentation verification
• Technician growth and training
• Enforcing Technician process and industry standards
• Ensure a smooth start with new projects and customers
• Quality Assurance for assigned projects

Who we are looking for:

A hands-on leader with strong field experience who excels at training technicians, solving problems, and ensuring high-quality installations. Detail-oriented, safety-conscious, and skilled at managing on-site challenges while fostering strong team dynamics. Their commitment to customer service and process compliance ensures smooth project launches and lasting client relationships.

Qualifications 

• 2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred).
• 2-5 years hands on Technician (telematics preferred). 
• Wiring, low voltage, telematic experience (Preferred).
• Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals.
• Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement.
• Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike.
• PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected.
• Willingness to travel regionally for site visits, training, and project oversight.
• Proficiency with project management tools, documentation platforms, and Microsoft Office Suite.

Our Benefits:

Competitive Compensation

Remote or Hybrid Positions

Focus on Culture and Employee Engagement: Emphasizing work-life balance.

Paid Time Off

Medical/Dental/Vision Plans: Starting the first of the month following hire date.

401(k) + Company Match

Profit Sharing

Flexible Schedule

Life and Disability Insurance

Employee Discounts, Employee Referral Bonuses

Federated Service Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any legally recognized protected class under federal, state, or local law. To read more about Equal Employment Opportunity (EEO) please visit www.dol.gov