JOB SUMMARY
This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.
Job Profile Summary
With a focus on ONEOK’s Natural Gas Pipeline footprint, this Commercial Business Process Optimization (BPO) team member will collaborate closely with business stakeholders and IT to support and enhance the Quorum Pipeline Transaction Management (QPTM) application landscape. The role requires prior QPTM functional and/or technical experience and will operate across multiple instances with varying levels of automation and customization.
Responsibilities include leading and supporting projects, defining requirements and testing criteria, providing day‑to‑day business support, and consulting on value‑driven improvement opportunities. The ideal candidate brings a solid understanding of natural gas pipeline commercial, logistical, and accounting business models, along with strengths in project execution, process improvement, communication, and cross‑functional partnership, and demonstrates the ability to listen to business needs and translate them into effective, scalable solutions. This role will serve in a lead role capacity for all Business Process Optimization functions (BPO) including project management, business process mapping and review, product backlog management and business intelligence/data governance initiatives.
Essential Functions and Responsibilities
Develop strong working relationships and collaborate with team members, business partners, IT stakeholders, consultants and vendors, to achieve success on initiatives.
Lead and perform business process reviews, making recommendations for improvements and/or changes to resolve deficiencies.
Research and recommend new processes or technology solutions as needed.
Solicit feedback and seek alignment with IT and business subject matter experts.
Drive effective use of existing processes and systems and partner with leadership to develop standards and best practices.
Identify and implement appropriate controls for business processes and technology solutions.
Lead implementation of process or technology improvement opportunities by managing large, complex, and/ or cross-functional projects.
Collaborate with project sponsors and project teams to define project scope, develop project schedules, gather business requirements, establish project team roles and responsibilities, monitor progress and hold project team accountable for delivery of tasks, develop and execute project communication plans.
Research, identify and understand technology solution limitations.
Recommend technology enhancements and/or additional solutions.
Provide ongoing business user support such as: advanced triaging and resolution of application issues, maintaining application configuration, testing system changes and enhancements, and development and delivery of training materials.
Lead and manage the documentation of business requirements for product backlog tasks and projects, as well as new or existing software applications, business processes, and/or integration and reporting requirements.
Support product backlog prioritization in collaboration with management, business users and IT.
Identify business problems or management objectives that can be addressed through data analysis and reporting.
Develop and maintain moderate to complex business intelligence analysis in support of strategic initiatives.
Guide, support, and mentor other team members.
Delegate project tasks and instruct on processes as needed.
Prepare and present recommendations for new or enhanced solutions to management.
Education
Bachelor's Degree in Finance, Business Administration, Accounting, Engineering, Construction Management, Computer Science, MIS, or combination of formal education and the following job-related experience preferred:
Work Experience
5–10 years of experience supporting QPTM end‑to‑end commercial or business processes within an asset‑intensive or transaction‑driven environment, with exposure to enterprise systems used for deal execution, scheduling, settlement, or financial close.
Experience defining and implementing project scope and requirements, managing project deliverables, and leading a project team to ensure successful delivery.
Experience with providing user support, testing, training, documenting product requirements, and managing and prioritizing a product backlog.
Experience researching, analyzing and composing reports, procedures, forms and correspondence
Experience with the energy industry, midstream preference, especially pertaining to technology solutions development
Experience supporting QPTM process enhancements, system changes, or operational initiatives in a production environment, including user support, issue resolution, data validation, testing coordination, and change adoption.
Working knowledge of Measurement to Settle process flows, including how upstream decisions impact downstream execution, controls, and reporting across multiple functions.
Knowledge, Skills and Abilities
Skills in: use and function of office equipment including computers and applicable software.
Skills in: communicating effectively with stakeholders in varying organizational levels, in writing and verbally.
Skills in: conducting meetings, developing and presenting information to individuals and groups.
Skills in: communicating technical topics to non-technical users.
Skills in: self-motivating and self-directing; adapting quickly to new or changing responsibilities.
Skills in: proactively identifying, communicating and initiating value additive initiatives.
Skills in: applying understanding of economic concepts and business drivers to influence continuous improvement decisions.
Skills in: developing solutions to complicated issues using abstract thinking in new or complex situations.
Skills in: identifying, researching, evaluating and prioritizing problems and developing recommendations for appropriate action.
Skills in: managing and prioritizing multiple assignments with competing deadlines.
Skills in: working under stressful conditions and time constraints; adjusting to respond to changing circumstances.
Ability to: work collaboratively with a wide variety of people, including senior leaders, peers, customers, vendors and other stakeholders.
Ability to: negotiate, resolve conflicts and build commitment.
Ability to: lead, mentor and direct others.
Licenses and Certifications
None required
Strength Factor Rating - Physical Demands/Requirements
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
Walking: Moving about on foot (Frequently)
Sitting: Remaining in a seated position (Constantly)
Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
Climbing: Ladders, Stairs (Occasionally)
Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
Crawling: Moving about on the hands and arms in any direction (Occasionally)
Reaching: Extending hands and arms in any direction (Constantly)
Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
Hearing: Perceiving the nature of sound by the ear (Frequently)
Tasting/Smelling: (Occasionally)
Near Vision: Clarity of vision at 20 inches or less (Constantly)
Far Vision: Clarity of vision at 20 feet for more (Frequently)
Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
Employee is subject to inside environmental conditions
Working Conditions
Well lighted, climate controlled areas (Constantly)
Frequent repetitive motion (Constantly)
CRT (Computer Monitor(s)) (Constantly)
Travel
Driving
Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.
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Expected Salary Range
$112,000.00 - $168,000.00