At careerzynith, we believe that healthcare should be simpler, more accessible, and more human. Every conversation our team members have with healthcare providers helps shape a system that works better for millions of patients across the country. We are on a mission to remove barriers to quality care, build healthier communities, and create an experience that is responsive, affordable, and equitable for everyone involved — from the physicians and clinics on the front lines to the patients they serve.
As a Provider Customer Service Call and Chat Representative working remotely from New Mexico, you will become a vital connector in this mission. You will serve as the trusted first point of contact for healthcare providers who care for our members, helping them navigate everything from benefits verification to complex claim inquiries. Your work will directly impact the quality of care that reaches real people, real families, and real communities. If you are a natural problem-solver who thrives in a fast-paced, technology-driven environment and wants a career where your contributions matter every single day, careerzynith is the place to build it.
careerzynith is seeking a dedicated, compassionate, and detail-oriented Provider Customer Service Call and Chat Representative to join our growing remote team. In this role, you will support healthcare providers — including physician offices, specialty clinics, and billing departments — through a multi-channel environment that includes inbound phone calls and concurrent live chat interactions.
You will respond to a wide variety of inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health services. Whether a provider is verifying a patient's coverage, disputing a claim, or seeking clarification on an authorization, you will serve as their advocate, working diligently to resolve the issue on the first contact whenever possible. This is not just a customer service job — it is a chance to make healthcare more navigable, one conversation at a time.
careerzynith is committed to setting every new team member up for success. We provide 10 weeks of paid, structured on-the-job training, running Monday through Friday from 9:00 AM to 5:30 PM CST. During this immersive training period, you will learn our systems, processes, products, and service standards from experienced trainers and mentors. You will graduate fully prepared and confident to handle the full scope of provider inquiries.
Joining careerzynith as a Provider Customer Service Call and Chat Representative is the start of a long-term career path, not just a job. From day one, you will be supported with clear performance expectations, regular feedback, and access to development resources designed to help you grow. Whether you aspire to move into team leadership, quality assurance, training, project management, or specialized clinical support roles, we are invested in helping you get there. Many of our leaders started in exactly this role, and we celebrate internal promotion as a cornerstone of our culture.
careerzynith rewards performance in an environment that challenges you to grow and provides clear direction for success. We offer a comprehensive benefits package that typically includes medical, dental, and vision coverage, paid time off, paid holidays, retirement savings plans, employee assistance programs, and tuition reimbursement opportunities. We also provide paid training, ongoing coaching, and a supportive remote work environment designed to help you thrive both professionally and personally.
At careerzynith, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone — regardless of race, gender, sexuality, age, location, or income — deserves the opportunity to live their healthiest life. We are deeply committed to mitigating our environmental impact, delivering equitable care, and addressing health disparities in the communities we serve. Diversity creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
careerzynith is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
If you are a New Mexico resident who loves solving problems, communicating with purpose, and wants a career where every conversation contributes to something bigger, we want to hear from you. Bring your customer service experience, your curiosity, and your commitment to making healthcare work better — and join careerzynith today. This is your opportunity to do meaningful work, develop professionally, and be part of a team that is reshaping the future of healthcare one call and one chat at a time. Apply now and start your next chapter with careerzynith.
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