About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.
About the Role:
The Project Implementation Technician is a client-facing, field-active role on the Project Management team. This role travels directly to client sites to conduct discovery sessions, scope new client onboardings and project requirements, and produce detailed hardware/environment maps. Following discovery, the technician leads the communication and coordination of assigned projects for clients. This role demands both strong technical aptitude and exceptional communication skills — aligning to our core value of CWC (Communicate, Work, Communicate).
Location: Remote with frequent U.S. Based Travel
Schedule: Monday – Friday 8:00 am – 5:00 pm PST
Salary: $50,000-$60,000 annually DOE
Bonus: This position is eligible for monthly bonuses
Benefits:
- Health, dental, and vision insurance
- 401K + employer match
- Paid time off and holidays
- Opportunities for career growth and development
- Formal and structured mentorship
- Training and certification support
Responsibilities:
Client Discovery & Scoping
- Travel to client sites to conduct in-person discovery and scoping engagements for new onboardings and project initiatives
- Meet with client stakeholders to document business requirements, technical constraints, timelines, and success criteria
- Perform thorough hardware walks and produce detailed environment maps including servers, network devices, endpoints, and peripherals
- Identify risks, dependencies, and gaps during scoping and communicate findings to the Project Manager and relevant engineers
- Produce scoping documentation in Autotask and IT Glue to support project planning and technical team handoff
Project Implementation
- Lead the execution of approved IT projects for existing clients, including deployments, migrations, upgrades, and configurations
- Coordinate with Tier 3 and Tier 4 Project Engineers to align implementation tasks with overall project plans
- Manage project scheduling in Autotask, ensuring milestones and deliverables are tracked and updated in real time
- Conduct pre-implementation validation checks and post-implementation verification to confirm project success
- Facilitate structured handoff to the assigned Service Delivery Team upon project completion
Client Communication
- Serve as the primary client communication point for all assigned projects from scoping through go-live
- Provide clear, proactive status updates to client contacts at defined intervals throughout the project lifecycle
- Set and manage client expectations around timelines, scope changes, and any emerging risks or delays
- Prepare and deliver post-project summaries confirming completed work, residual items, and next steps
- Capture and escalate client concerns to the Project Manager and relevant team leads as needed
Documentation & Process
- Maintain complete and accurate project documentation in Autotask (time entries, notes, tasks, status) and IT Glue (environment data)
- Contribute to and maintain scoping and implementation playbooks to support team consistency and scalability
- Log all travel-related activities and client interactions per EO policies and project records standards.
Qualifications:- High School diploma or equivalent (Degree preferred)
- 3+ Years of IT, Help Desk and/or MSP experience
- Hands-on experience with hardware, network devices, servers, and cloud platforms
- Detail oriented and a demonstrated ability to conduct IT environment assessments and produce clear hardware/network documentation
- Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders
- Valid driver's license; ability and willingness to travel to client sites on a regular basis (frequency varies by project volume)
- Experience with PSA platforms (Autotask preferred) and documentation tools (IT Glue preferred)
- Familiarity with Office 365 administration, KaseyaOne, Barracuda, Inky, and VMWare
Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.
We are aligned through our core values and seek employees that embody these:
- Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
- CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
- Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
- Efficiency – we maximize output and minimize wasted time, effort, and resources.
- Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
- Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
- Merit – we recognize and reward talent, hard work, and the pursuit of excellence.
Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.