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Join the arenaflex Ground Operations Team
Are you looking for an exciting career in the aviation industry where every day brings new challenges and opportunities? Do you thrive in a fast-paced environment where teamwork and problem-solving are essential? If so, arenaflex is seeking dedicated individuals to join our Ground Operations team as Ramp Agents at Philadelphia International Airport.
At arenaflex, we believe in connecting people to what matters most in their lives through friendly, reliable, and low-cost air travel. As a Ramp Agent, you'll play a critical role in ensuring our aircraft operations run smoothly, safely, and efficiently. You'll be the backbone of our ground operations, working alongside passionate team members who take pride in delivering exceptional service to every customer.
Why Choose arenaflex?
When you join arenaflex, you're not just accepting a job—you're becoming part of a family that values innovation, teamwork, and personal growth. Our commitment to our employees is unwavering. We provide a stable workplace with equal opportunities for learning and self-development. Creativity and innovation are encouraged as we continuously strive to improve the effectiveness of our operations.
Most importantly, our employees receive the same care, respect, and supportive environment inside the organization that they are expected to share with every customer remotely. We believe that happy, supported employees create happy, satisfied customers.
Position Overview: Ramp Agent
As a Ramp Agent at arenaflex, you will be responsible for coordinating aircraft ground operations, handling cargo and baggage, and ensuring our ground operations run seamlessly. This is a position that requires excellent problem-solving skills, the ability to work well under pressure, and a collaborative spirit to work effectively with other Ground Operations teams to meet flight takeoff schedules.
This role involves working outdoors in various weather conditions, operating specialized ground equipment, and performing physically demanding tasks. If you enjoy staying active, working as part of a team, and being an integral part of the aviation industry, this could be the perfect opportunity for you.
Key Responsibilities
As a Ramp Agent, your daily responsibilities will include but are not limited to:
- Customer Service Excellence: Provide friendly service and maintain positive relationships with all internal and external clients. Deliver incredible customer service to individuals wishing to travel, use cargo, or baggage services by servicing aircraft at ramps and terminals.
- Aircraft Handling: Load, dump, service, guide, and direct company aircraft on the ground. Ensure proper positioning of aircraft for safe and efficient operations.
- Baggage and Cargo Management: Receive and record customer baggage, aircraft cargo, mail, and company materials as required. Handle all aspects of loading, stowing, and dumping baggage, cargo, airmail, aircraft cargo, stabilizer, and company materials according to predetermined plans.
- Documentation: Submit cargo container loading slips and complete all forms and paperwork associated with work tasks according to established procedures. Enter information into the company's information system as required.
- Freight Operations: Receive, deliver, and transport freight and baggage to and from aircraft. Maintain records regarding these duties. Warehouse, weigh, stack, receive, and deliver air freight while checking against accompanying documentation.
- Equipment Operation: Operate and drive automated equipment including belt loaders, air start units, lift trucks, push-back pulls, bag trucks, toilet trucks, and de-icers. Physically move push trucks and containers as needed.
- Aircraft Cleaning: Perform interior aircraft cabin cleaning manually, including sweeping upholstery, cleaning windows, galleys, and disposal containers according to relevant documentation.
- Provisioning Duties: May perform duties of a Provisioning Specialist, including loading aircraft cabin interiors for flights with equipment and supplies. Maintain inventory of such items and supplies.
- Safety and Security: Protect customers' baggage, air freight, airmail, and company materials from weather, loss, theft, damage, or destruction. Be aware of moving vehicles or aircraft and use radio equipment to communicate information and instructions.
- Jetway Operations: Use jetway steps frequently to deliver items checked at the gate to the aircraft bin.
- Toilet Services: Clean and service toilets, work toilet trucks, and dispose of contents according to established procedures.
- Team Collaboration: Work in a cooperative spirit to ensure the success of the organization. Maintain routine contact with individuals outside the organization such as delivery agents, contractors, and more.
Work Schedule and Environment
This is an association-based position that includes working assigned shifts based on location. Shifts can include early mornings, late nights, weekends, and holidays. Ramp Agents must be flexible and willing to work varying schedules to meet operational needs.
The work environment involves:
- Working both indoors and outdoors
- Exposure to a wide variety of weather conditions including heat, cold, rain, snow, and wind
- Exposure to engine and equipment noises, exhaust, dirt, and dust for extended periods
- Working in confined or elevated spaces
- Physical movement between passenger terminals, hangars, and airfreight facilities
Qualifications and Requirements
Education
No formal education requirement. However, a bachelor's degree is preferred for candidates seeking advancement opportunities within the organization.
Experience
No prior experience required. arenaflex provides comprehensive training to help you succeed in this role.
Required Certifications and Licenses
- Must have a valid state motor vehicle operator's license
- Must be able to obtain a SIDA (Security Identification Display Area) badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Capabilities
Candidates must be able to meet the following physical requirements:
- Lift and move items of 70 pounds or more on a regular basis
- Lift loads of 40 to 50 pounds on elevated surfaces
- Climb, bend, bow, crawl, and stoop regularly and for extended periods
- Work in confined or high places
- Carry heavy items up and down jetway steps
- Maintain the ability to wear prescribed uniforms
Other Requirements
- Must be a U.S. citizen or have authorization to work in the U.S. as defined by the Immigration Reform and Control Act of 1986
- Must be at least 18 years old
- Must be able to conform to company attendance standards
- Must maintain a well-groomed appearance per company appearance standards
- Ability to work shift work and/or overtime
- No current or future work authorization sponsorship available
Knowledge, Skills, and Abilities
To succeed as a Ramp Agent at arenaflex, you should possess:
- Teamwork: Ability to work cooperatively with others as part of a team
- Stress Management: Ability to work under stressful situations and meet tight deadlines
- Communication: Ability to understand records, follow instructions, and communicate effectively through radio equipment and verbally
- Learning Capability: Ability to learn and understand ramp operations procedures, rules, and regulations
- Safety Awareness: Must be aware of hazardous situations and able to handle emergencies as needed
- Time Management: Must work under close time constraints to achieve fast turns of aircraft
- Attention to Detail: Ability to review freight documentation for accuracy and correct forms as necessary
Training Program
New Ramp Agents must successfully complete the arenaflex Ramp Specialist training program with a 90% or greater average and successfully complete an evaluation period. All training requirements as outlined in the Ground Operations Employee Handbook and the Work Arrangement must be met.
Compensation and Benefits
At arenaflex, we recognize and reward our employees' hard work and dedication. Here's what you can expect:
Competitive Pay
- Starting salary range: $35,000 - $40,000 per year
- Opportunity for future increases based on relevant aggregate bargaining experience
- Opportunities for overtime and shift differential pay
Travel Benefits
- Fly free of charge, as a privilege, on any open seat on every arenaflex flight (for you and your qualified dependents)
- Exclusive travel privileges that allow you to explore new destinations
Retirement Benefits
- Up to 9.3% 401(k) company match, dollar for dollar, of your qualified compensation, per paycheck
- Potential for annual Profit Sharing contribution toward retirement - when arenaflex profits, you profit
Additional Perks
- Comprehensive health and wellness programs
- Paid time off and leave programs
- Employee assistance programs
- Career development and advancement opportunities
- Discounts on products and services
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' futures. This position offers excellent opportunities for career advancement within the aviation industry. Many of our current supervisors, managers, and directors started as Ramp Agents and worked their way up through dedication and hard work.
As you gain experience and demonstrate your capabilities, you'll have access to various internal advancement opportunities including:
- Lead Ramp Agent positions
- Shift Supervisor roles
- Station Operations Coordinator
- Ground Operations Supervisor
- Station Manager positions
- Various other roles within the organization
We provide ongoing training and development programs to help you acquire the skills and knowledge needed to advance your career at arenaflex.
Company Culture
arenaflex is more than just an airline—we're a company built on core values that guide everything we do. Our culture is founded on:
- Positivity: We approach every challenge with a positive attitude and solution-oriented mindset
- Teamwork: We believe in the power of collaboration and supporting one another
- Customer Focus: We treat every customer with care, respect, and dedication
- Safety First: We prioritize safety in all aspects of our operations
- Integrity: We conduct business with honesty and transparency
- Diversity and Inclusion: We welcome candidates with diverse backgrounds, experiences, and perspectives
arenaflex is an Equal Opportunity Employer. We continue to seek opportunities to mirror the communities we serve, and we welcome applicants from all walks of life.
How to Apply
If you're ready to start an exciting career with arenaflex, we encourage you to apply today! Here's how:
- Read the official notification carefully from our careers website
- Fill out the online application form
- Attach the required documents:
- Qualifications certificate with mark sheets
- Passport size photographs
- Signature
- Submit your application
Ready to Take Flight with arenaflex?
Join the arenaflex team and become part of something special! As a Ramp Agent, you'll play a vital role in connecting people to what's important in their lives through friendly, reliable, and low-cost air travel.
This is an excellent opportunity for individuals who want to build a long-term career in the aviation industry, work in a dynamic environment, and be part of a supportive team. We value our employees and are committed to providing competitive compensation, valuable benefits, and opportunities for growth and advancement.
Don't miss this chance to grow your career with one of the most respected airlines in the industry. Apply now and take the first step toward an exciting future with arenaflex!
Note: The pay amount does not guarantee work for a specific period of time. 401(k) match commitments are subject to the plan's vesting schedule and applicable IRS limits. Profit Sharing commitments are subject to the plan's vesting schedule and are made at the discretion of the company. Please save this job description as it will not be available after you apply.