Product Data Analyst, Servicing

Upgrade, Inc. is a fintech company focused on providing affordable financial products to improve customers' financial well-being. They are seeking a Product Data Analyst, Servicing to work cross-functionally, synthesize data, and streamline processes to enhance product offerings.

Responsibilities

• Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams
• Deliver actionable findings and partner with product managers to prioritize solutions
• Analyze borrower data and internal stakeholder requests to prioritize product defects
• Troubleshoot issues to develop immediate workarounds and determine long-term solutions
• Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
• Assist with system and operational documentation

Skills

• 1-3 years of relevant work experience, preferably in financial services or data
• Advanced knowledge of SQL and Python
• Experience working with relational databases and visualization tools (Tableau preferred)
• Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions
• Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
• Ability to lead and resolve questions and conflicts across organizational stakeholders
• Adaptable to handle changing tasks based on new priorities
• Prior experience with servicing systems

Benefits

• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

Company Overview

Company H1B Sponsorship