Your Company:
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.
But hey, don't take our word for it. Hear what current and former Flockers have to say about their experience.
Compensation: $75,000 base annually, $105,000 OTE.
Benefits: Health, dental, vision, Summr and Wintr breaks, paid vacation + sick time
Your Job:
As a Pro Strategist at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, by not just ensuring their satisfaction, but by also understanding clients’ unique needs, and driving their success by serving as subject-matter-expert and guide.
You will inspire and empower our customers by offering strategic insights, expert technical guidance, and dedicated coaching, fostering a productive and outstanding customer experience that drives exceptional outcomes.
Your Experience:
3+ years experience working in a customer relationship management role
2+ years experience developing, managing, or planning marketing campaigns
1+ years of account management across multiple simultaneous customer relationships
Proven experience consulting, training, or advising customers.
Your Qualities:
Proactive: You use foresight and planning to anticipate roadblocks to customer goals and expectations. You overcommunicate and share information clearly with customers and leadership about the impact of new variables.
Relationship Management: You are able to build connections and positive relationships with customers that contribute to service retention.
Clarity: You adjust your communication towards your audience, use simple communications, and ask questions to gauge your audience's understanding. You are able to translate technical concepts for non-technical audiences.
Organized: You are organized with a strong attention to detail and accuracy; excellent follow-through skills.
Marketing Subject Matter Expert: Applies evolving marketing best practices to customer's campaign strategies, personal workflows, and customer conversations in alignment with Feathr's positioning.
Your Day:
Become a Feathr Product expert and strategic adviser
Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts
Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals
Manage a portfolio of customer accounts
Deliver virtual strategy sessions or training and email communication to customers
Track account progress and status updates in Salesforce and Planhat
Communicate effectively with customers and internal team members at Feathr to ensure customer renewal
Create and lead customer Business Reviews to highlight value with Feathr, as well as to uncover risk and growth opportunities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
Base pay for this position is $75k, plus up to an additional $30k in variable compensation.
In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated Professional Services team.
Location:
This position is Remote to candidates located in Eastern and Central time zones or with the option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.
Interview Process:
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.
HR Information Screen - The Talent Acquisition Team will invite candidates that move forward to a 15-minute virtual interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.
Work Assignment + Manager Interview - Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 90 minutes, and candidates are given multiple days to work on the project. This will be followed by a 45-minute virtual Manager Interview.
Panel Interview - 60 minute interview with two to three key members of the team. This interview will dive deeper into the role, technical knowledge, and requirements of the position.
Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.
This is also the opportunity for candidates to provide any additional information or context if there are concerns surrounding their background check. Feathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process.
Interviewing at Feathr
We've prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here.
We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.
Benefits & Perks for full-time employees
We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.
Full vision and dental, 99% health insurance
Flexible Work Schedule
Sick time for when you need to take care of your physical or mental health
Vacation Time
Extended Summr + Wintr Breaks
Parental Leave
Wellness Reimbursement Credit
Home Office Stipend
Professional Development Budget
Team hangouts and events
Culture:
Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.
Practicality: Progress Over Perfection
Ambition: When Feathr wins, We all win
Candor: Better communication, Better results
Trust: Assume the best, Share openly
Service: We exist to fix
This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.
Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.