Summary
Yelp empowers millions of small and local businesses to manage their online presence and connect with customers. Businesses choose Yelp because we offer unique tools and insights designed specifically to help them grow. Our Product and Engineering teams work closely with local businesses to understand their needs and deliver innovative solutions that drive success. Our commitment to connecting people with great local businesses has never been stronger.We are seeking a visionary and strategic Principal Product Manager to lead the transformation of our Sales & Customer Success platforms through AI. In this high-impact, executive-facing role, you will set the vision and direction to empower more than 2,000+ sales and customer success organizations, driving over $1B in revenue.
You will shape how our teams operate, reimagine customer engagement, and deliver breakthrough impact at scale by owning three critical areas: orchestrating innovative, AI-powered internal workflow tools to supercharge team performance and efficiency (think account intelligence, meeting insights, automation); expanding cutting-edge, customer-facing AI bots that blend automation and the human touch for millions of business owners via chat, voice, and SMS; and launching and scaling strategic pilots with our go-to-market teams, leading high-visibility initiatives that validate bold AI-driven concepts and drive adoption across the organization.
If you want to define the future of AI in Sales & Customer Success, lead high-impact projects, and gain direct executive visibility at Yelp, this is the opportunity for you!
This opportunity is fully remote and does not require you to be located in any particular state within the US. We welcome applicants from throughout the US. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you'll do:
- Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values.
- Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction.
- Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams.
- Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals.
- Ensure cross-functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress.
- Communicate with executive leadership providing monthly updates and insights to C-suite on vision, strategy, and progress.
- Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling.
- Pilot and scale AI-powered solutions including design, test, and roll out successful pilots with go-to-market teams.
What it takes to succeed:
- A Bachelor’s Degree or an equivalent work experience is required.
- Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision.
- Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high-impact problems.
- Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions.
- Build-or-buy judgment to know when to develop in-house versus leverage external solutions to move at speed and scale.
- Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C-level.
- Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions.
- Track record of delivering high-impact outcomes and experience running fast, multi-team initiatives in complex organizations.
What you'll get:
- Compensation range is $207,000 and $377,000 annually. You may also be offered restricted stock units and benefits.
- This opportunity has the option to be fully remote in all locations across the US.
- You can find more information about Yelp's five star benefits here!
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. #LI-Remote
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