AmTrust Financial Services, Inc. is seeking a Premium Audit Associate who will serve as a key point of contact for customers, agents, and brokers throughout the audit process. The role focuses on providing a positive customer experience while developing foundational premium audit skills and ensuring accuracy and compliance throughout the audit lifecycle.
Responsibilities
- Identify, research, and resolve policy rating and classification issues discovered during the audit process
- Validate that proper classifications are applied in accordance with regulatory agencies, independent state bureaus, and company procedures by reviewing financial records and supporting documentation
- Review and discuss audit results with agents, underwriters, insureds, and Premium Audit leadership to address questions, clarify findings, and support informed decision-making
- Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries
- Clearly explain audit processes, requirements, and outcomes to customers, helping to resolve concerns and promote understanding
- Stay current on audit manuals, classification rules, market trends, and regulatory updates to ensure accurate guidance and service
- Perform additional audit-related and customer service duties as assigned to support team and organizational goals
Skills
- High school diploma or GED required; Associate's or Bachelor's degree in Business, Accounting, Finance, Insurance, or a related field preferred
- Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally
- Strong attention to detail and ability to analyze financial and business records accurately
- Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
- Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously
- Ability to handle sensitive information with professionalism and confidentiality
- Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis
- Knowledge of payroll records, general ledger review, or business financial documentation
- Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements
- Experience handling inbound phone calls, emails, and live chat interactions in a customer-facing role
- Ability to adapt communication style to different audiences, including insureds, agents, underwriters, and internal partners
Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Company Overview
AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://amtrustfinancial.com/.Company H1B Sponsorship
AmTrust Financial Services, Inc. has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2023, 5 in 2022. Please note that this does not guarantee sponsorship for this specific role.