About arenaflex
Welcome to arenaflex, a leading healthcare and retail company dedicated to improving the health and well-being of communities across the nation. Founded with a vision to provide accessible, high-quality pharmaceutical and wellness services, arenaflex has grown to become one of the most trusted names in the healthcare retail industry. Our commitment to exceptional customer service, innovative healthcare solutions, and community engagement has made us a preferred destination for millions of customers seeking comprehensive health and wellness products.
At arenaflex, we believe that great healthcare starts with great people. Our team members are the heart of our organization, and we take pride in fostering a supportive, inclusive, and dynamic work environment where every individual can thrive. We are currently seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our team in Illinois. This is an exciting opportunity to be part of a reputable organization that values professional growth, employee wellness, and making a positive impact on the communities we serve.
Position Overview
We are looking for a passionate and reliable Pharmacy Customer Service Associate to provide exceptional service to our customers while supporting our pharmacy operations. In this role, you will be the first point of contact for customers visiting our pharmacy, ensuring a positive and memorable experience every time. You will be responsible for registering transactions, assisting customers with their healthcare needs, and supporting our pharmacists in delivering safe and efficient pharmaceutical services.
This is a full-time position offering competitive compensation of $25 per hour, with comprehensive benefits and opportunities for professional development. If you have a knack for customer service, a keen eye for detail, and a genuine desire to help others, we invite you to apply and become part of the arenaflex family.
Key Responsibilities
Customer Experience Excellence
- Greet and engage customers and patients with warmth and professionalism, creating a welcoming atmosphere from the moment they enter the store.
- Respond to customer inquiries and resolve issues promptly and effectively, ensuring a positive customer experience that aligns with arenaflex's service standards.
- Demonstrate exceptional interpersonal skills, including friendly eye contact, courteous language, and a positive attitude at all times.
- Offer proactive assistance by identifying customer needs and recommending appropriate products and services to enhance their shopping experience.
- Suggest complementary items and upsell products when appropriate to drive sales and customer satisfaction.
Point of Sale Operations
- Operate the assigned sales register accurately and efficiently, processing customer purchases with speed and precision.
- Collect payments from customers, handle cash transactions, and provide correct change as needed.
- Process voids, returns, delays, refunds, and exchanges in accordance with company policies and procedures.
- Guide customers to the appropriate aisles, particularly the over-the-counter (OTC) walkway, to assist them in finding the products they need.
- Maintain cleanliness and organization at the checkout counter and throughout the retail area, ensuring a tidy and well-presented environment.
Pharmacy Support
- Assist the pharmacist in pharmacy operations, following state and federal guidelines for safe and compliant prescription handling.
- Utilize pharmacy systems to accurately enter patient and medication information, ensuring all data is captured correctly.
- Process prescriptions by retrieving, counting, pouring, and verifying medication to ensure accuracy and safety.
- Check for potential drug interactions and alert the on-duty pharmacist to any concerns.
- Maintain workflow in the pharmacy by supporting scheduling and task organization as directed by the Pharmacy Director or Staff Pharmacist.
- Report prescription errors immediately to the pharmacist on duty and adhere to arenaflex's policies regarding error reporting and quality improvement programs.
- Handle phone calls that do not require the pharmacist's personal attention, including calls to physicians' offices.
- Process manual claims for third-party prescription programs efficiently and accurately, along with other administrative duties as assigned.
Inventory Management
- Support pharmacy division inventory management activities, including ordering, unpacking, checking, and storing shipments of medications.
- Maintain knowledge of company asset security procedures and report any warehouse overages, shortages, order errors, or damaged goods, including prescription medications.
- Monitor and restock shelves, ensuring products are properly rotated using the first-in, first-out (FIFO) method.
- Complete inventory counts and pricing as required or as directed by the senior manager or shift leader.
- Build and maintain displays, including promotional, seasonal, super bowl, and sale stock displays. Complete resets and corrections as directed.
Compliance and Regulatory Adherence
- Ensure strict compliance with state and local laws regarding controlled substances, including alcohol and tobacco products.
- Adhere to arenaflex's Good Faith Dispensing policy during all prescription dispensing activities.
- Follow all company policies and procedures, maintaining respectful and professional relationships with team members.
Additional Store Support
- Provide customer service in the photo area, including digital passport photo services, banner printing, creative machine operations, and special photo product sales.
- Handle web order fulfillment duties, including monitoring orders in Picture Care Plus, picking items, and delivering orders to customers as they arrive at the store.
- Assist with internal and external maintenance to ensure a clean, tidy, and well-presented store environment and appearance.
- Complete special projects and other tasks as assigned by management.
Training and Self-Development
- Obtain and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated PTCB training program and/or state-required certification/registration.
- Attend training sessions and complete required PPLs (Personal Performance Learners) as directed by supervisors or corporate, ensuring continuing education credits are earned.
- Stay current on healthcare and pharmacy knowledge, including the latest news, advancements, and industry developments.
Essential Qualifications
- Education: Bachelor's Degree preferred, though equivalent experience will be considered.
- Language Skills: Must be proficient in reading, writing, and speaking English (except in Puerto Rico).
- Availability: Must be willing to work a flexible schedule, including evenings and weekend hours.
- Communication Skills: Excellent verbal communication skills with the ability to interact positively with customers and team members.
- Customer Service Orientation: Strong commitment to delivering exceptional customer service with a friendly and approachable demeanor.
Preferred Qualifications
- Six months or more of experience in a retail environment is highly desirable.
- Previous work experience in a pharmacy or healthcare-related setting is a plus.
- Strong mathematical skills to accurately count, measure, and weigh medications.
- Proficiency in computer operations and familiarity with point-of-sale systems.
- Knowledge of store inventory control procedures and best practices.
- PTCB certification is preferred but not required for consideration.
Skills and Competencies
- Customer Focus: Ability to understand and exceed customer expectations, providing friendly, efficient, and courteous service at all times.
- Attention to Detail: Strong accuracy in processing transactions, entering data, and handling medications to ensure safety and compliance.
- Problem-Solving: Ability to address customer concerns and issues effectively, finding solutions that leave customers satisfied.
- Teamwork: Ability to work collaboratively with colleagues and support pharmacy and store operations as needed.
- Adaptability: Willingness to take on varied responsibilities and adapt to changing priorities in a fast-paced environment.
- Integrity: Commitment to following company policies, ethical standards, and regulatory requirements in all aspects of the job.
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Pharmacy Customer Service Associate, you will have access to numerous opportunities for advancement within the organization. Whether you aspire to become a Certified Pharmacy Technician, move into a supervisory role, or explore other areas of our business, arenaflex provides the training, resources, and support needed to help you achieve your career goals.
Our comprehensive training programs and continuing education opportunities ensure that you will develop valuable skills in healthcare, customer service, and retail operations. Many of our senior leaders and managers started in entry-level positions and grew their careers with arenaflex, and we are committed to helping you do the same.
Work Environment and Culture
Join a team that values diversity, inclusion, and collaboration. At arenaflex, you will work in a dynamic and supportive environment where your contributions are recognized and rewarded. We prioritize work-life balance and offer flexible scheduling options to meet the diverse needs of our team members.
Our culture is built on a foundation of respect, integrity, and a commitment to customer service excellence. We believe in empowering our employees to make a difference in the lives of our customers and communities. When you work at arenaflex, you are not just taking a job – you are becoming part of a team that makes a positive impact every day.
Compensation and Benefits
We are pleased to offer a competitive hourly rate of $25 per hour for this full-time position, along with a comprehensive benefits package that includes:
- Health Care Benefits: Medical, dental, and vision insurance coverage for eligible employees and their families.
- Prescription Drug Discounts: Access to discounted prescription medications and over-the-counter products through arenaflex pharmacies.
- Paid Time Off: Generous paid time off for holidays, vacations, and sick days, with amounts varying based on job title and tenure.
- Retirement Plans: 401(k) retirement savings plans with potential employer matching contributions to help you save for the future.
- Employee Discounts: Discounts on products and services sold at arenaflex stores, including over-the-counter medications, beauty products, and more.
- Professional Development: Access to training programs, skills development initiatives, and opportunities for career advancement within the company.
- Wellness Programs: Health and wellness programs designed to support employee well-being, including fitness challenges, health screenings, and wellness resources.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families to help with personal and work-related challenges.
- Flexible Scheduling: Depending on the specific job role, flexible scheduling options may be available to meet different employee needs.
Join the arenaflex Team Today!
If you are ready to take the next step in your career and join a company that values its employees as much as its customers, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional healthcare and retail experiences to our valued customers.
Apply now and become part of a team that is committed to making a difference in the health and wellness of communities across the nation. We look forward to welcoming you to arenaflex!
Note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required. arenaflex reserves the right to modify this job description at any time.