General Description:
The Payroll Service Center Supervisor supervises the payroll service department. The duties include handling Field Talent service interactions, ensuring excellent customer service, maintaining strong relationships with internal and external employees, and creating a positive experience, all while preserving a high level of professionalism. The manager assists with other field payroll functions while maintaining the core values of caring, expertise and service.
Essential Job Functions:
- Serves as positive representation of Supplemental Health Care and the payroll department
- Ensures delivery of high-quality customer service and timely resolution of payroll issues for Field Talent
- Handles internal and external complaints/concerns quickly and professionally to preserve good relationships
- Monitors department successes and failures to implement best practices and lessen recurring issues, while increasing productivity and creating an excellent Field Talent payroll experience
- Maintain the ticket system and phone queue to evaluate the efficiency and make changes as necessary
- Assess the progress of service departments current open tickets and phone calls
- Ensures the company's high standards, efficiency, and productivity goals are met
- Has knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, and processes
- Assist team members with payroll service tasks as needed
- Approve or deny direct deposit reissues and paper check stop payment requests that arise
- Submit advances and one off manual batch pay corrections to the bank for authorization
- Check bank reports for return deposits and/or account issues and resolve with Field Talent
- Handle advance and overpayment recoups to ensure funds are recovered accordingly
- Assist with wage history, timecard, and AdHoc reports as requested (workers comp, pay/bill)
- Back up to payroll team and payroll duties in absence of Payroll Manager
- Help to create an environment of high morale, motivation, and teamwork
- Other tasks as assigned by Director/Controller
Minimum Skills, Knowledge & Talents:
- Education: Associates Degree and 2 or more years in an SHC Payroll Supervisor role OR two (2) or more years of relevant experience
- Knowledge of proper grammar, spelling, and rules of composition
- Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
- Must be detail-oriented and highly organized
- Ability to work independently and with other team members
- Ability to organize and complete work in a timely manner
- Ability to multi-task
- Ability to communicate effectively with all levels of the organization
- Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
- Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required
Equal Opportunity Statement:
We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.
SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to [email protected] or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.