Payment Operations Manager [Francophone Africa]

Job description

Join Zepz: Breaking Down Borders, Together

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations. 

Reporting to the Payment Operations Director, you will:

• Independently own strategic relationship management of the Zepz payout partner network (aggregators, banks, telcos) in Francophone Africa

• Own performance-monitoring for key payout metrics, such as delivery speed, failure rate and route uptime, identifying the root causes behind technical incidents and finding a permanent resolution to prevent their reoccurrence

• Pursue and support new payment optimisation opportunities to improve performance, such as improvements to API error-handling and exploring API services we’re not utilising

• Work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance and Treasury) to drive targeted improvement initiatives

• Regularly conduct data analysis and maintain the key Payment Operations dashboards 

Technical

• You have third-party relationship management experience with payment processors and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues

• You have advanced SQL expertise, perform regular independent data analysis and present your findings in a comprehensive, straightforward manner

Working style

• You are excited to work asynchronously + independently in a remote team environment. Teams at Zepz span a multitude of time zones and we are not all online together at the same time. Your manager is based in London, UK

• You are a self-starter and can work independently at a high level with minimal day-to-day direction

• You are a world-class prioritiser and can quickly take a long list of priorities and stack-rank them based on what’s most critical and why (using data to back up your prioritisation)

• You are comfortable working in an ambiguous and fast-paced environment

• You don’t stop asking “why” until you understand the root cause of an issue

• You are results-driven and are not afraid to roll up your sleeves to get things done

Bonus point if you have

• Worked for a payments company and/or in operations

• Fluency in French

• Familiarity with the remittance industry and/or migrant communities

• Experience with using AI tools

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.