Patient Registration Specialist (PH remote)

Job Summary: 

We are seeking an experienced Patient Registration Specialist with a strong background in medical front office operations or healthcare support. This role is responsible for managing day-to-day patient registration processes, ensuring accurate and timely documentation in the EHR system, and collaborating with cross-functional teams to support patient care and billing efficiency.

 

Job Responsibilities:

• Collaborate with the Office Manager, Healthcare Operations Manager, Clinicians, Medical Assistants, and internal team to ensure timely completion of registrations, project assignments, and end-of-day (EOD) reports
• Complete patient charting within working hours, ensuring same-day clean billing and timely initial visits (within 45 minutes)
• Schedule telemedicine and follow-up appointments as required by clinicians
• Perform patient registration, point-of-service collections, and insurance authorization verification to maximize reimbursement
• Deliver excellent customer service by creating a positive and welcoming patient experience
• Serve as a liaison between patients, registration, billing, operations, and clinical teams
• Verify insurance benefits and collect patient financial responsibility during pre-registration or point of service
• Conduct outbound calls following Business Development scripts to improve patient satisfaction and encourage survey participation and online reviews

 

Qualifications 

• At least 1 year of experience in a medical front office or healthcare setting
• Background in patient registration, insurance verification, or healthcare administration
• Experience in a call center or BPO environment is an advantage
• Familiarity with Electronic Health Records (EHR) systems is preferred
• Strong English communication skills (verbal and written)
• Ability to multitask and work in a fast-paced, collaborative environment
• Experience in EHR is a plus
• Computer skill is a must 
• Strong communication skills