Join our team at Good Feet Midwest, a rapidly expanding franchisee of The Good Feet Store, America's #1 Arch Support Store. We operate 45+ locations across the Midwest and South, with plans to open more locations over the next 4-5 years. Our mission is to help our community live an active and healthy lifestyle by reducing foot, knee, and back pain through premium Good Feet Arch Supports.
As a Video Monitoring Specialist/Video Data Analyst, you will play a vital role in understanding and improving our customer interactions and sales performance. If you have a keen eye for detail and possess strong analytical skills, we encourage you to apply and contribute to our mission of delivering exceptional customer experiences.
This is a remote role based out of our headquarters in West Allis, WI. Candidates must be currently located in the Greater Milwaukee area or within a commutable distance to be considered.
Responsibilities and Duties:
Video Monitoring and Analysis: Watch video footage of customer interactions captured by in-store cameras. Carefully observe and identify different types of customers based on visual cues and previous interactions.
Data Recording and Entry: Accurately record the relevant data points, including customer type and interaction outcome, in Excel or other designated databases. Ensure data accuracy and maintain detailed documentation of each interaction.
Performance Reporting: Present findings to the management team and relevant stakeholders to identify trends, patterns, and opportunities for improvement.
Insights and Recommendations: Collaborate with the sales and customer service teams to provide actionable insights and recommendations based on data analysis. Assist in developing strategies to enhance customer experiences and optimize sales performance.
Quality Assurance: Perform quality checks on recorded data to ensure consistency and reliability. Identify and resolve any discrepancies or data anomalies. Ensure all cameras are functioning properly.
Privacy and Security: Adhere to strict privacy and security protocols when handling sensitive customer data and video footage. Ensure compliance with company policies and relevant regulations.
Qualifications and Skills:
Strong attention to detail and the ability to accurately record data from visual cues.
Experience in using Excel or similar spreadsheet software for data entry and analysis.
Good communication skills to present findings and collaborate with cross-functional teams.
High level of integrity and adherence to privacy and security protocols.
Your responsibilities will include:
Analyzing video footage of in-store interactions
Being able to work independently
Having an eye for detail
Good communication, punctuality, and reliability
Excel data entry
Job Type: Part-Time, Hourly Position - $15 an hour for 4-6 hours a day, 5 days a week - morning and weekend hours are required Position: Video Monitoring Specialist/Video Data Analyst Supervisor: Project Manager Location: Milwaukee, WI
After in person training this role will be a work-from-home position.