**Join the arenaflex Team and Make a Lasting Impact on Home Improvement**
Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Part-Time Customer Service Associate in our Tool Rental department. As a valued member of our team, you will play a vital role in helping customers achieve their home improvement goals while providing a world-class shopping experience.
**About arenaflex**
arenaflex is a leading home improvement company serving millions of customers across the United States. With a rich history of innovation and a commitment to excellence, we strive to make a positive impact on the communities we serve. Our team of dedicated associates is passionate about delivering exceptional customer service, and we're excited to welcome you to our family.
**Your Impact at arenaflex**
As a Customer Service Associate, you will be the face of arenaflex, providing top-notch customer service and ensuring that every customer leaves our store feeling valued and satisfied. Your role will involve:
* Welcoming customers to arenaflex and delivering friendly and professional customer service
* Assisting customers with locating and handling merchandise
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Processing orders and deliveries accurately so customers receive merchandise as expected and on time
* Cross-functionally training in other areas of the store to help deliver the best customer service
* Preparing merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
* Guiding customers through shopping or checkout
* Completing other duties as assigned
**How We Support You**
At arenaflex, we believe in investing in our associates' growth and well-being. As a valued member of our team, you will have access to a range of benefits, including:
* Competitive pay and flexible schedules
* Multiple top-tier health insurance options
* Educational opportunities through our tuition assistance program
* A company-matching 401(k) and optional Employee Stock Purchase Program
* A 10% Associate Discount
* The opportunity to learn new trade skills through our Track to the Trades program
**Your Day at arenaflex**
As a Customer Service Associate, you will work in a fast-paced environment where no two days are the same. You will interact with customers throughout the day, helping them find and select products and services for their home improvement needs. You will also have the opportunity to work in various departments, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, or Pro Services.
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service
* Assist customers with locating and handling merchandise
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Process orders and deliveries accurately so customers receive merchandise as expected and on time
* Cross-functionally train in other areas of the store to help deliver the best customer service
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
* Guide customers through shopping or checkout
* Complete other duties as assigned
**Minimum Qualifications**
* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
* 6 months of experience using common retail technology, such as smart phones and tablets
* Reading, writing, and performing basic arithmetic (addition and subtraction)
* Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
**Preferred Qualifications**
* 6 months of retail and/or customer service experience
* Bi-lingual skills
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
**Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.**
**About arenaflex**
arenaflex Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com
**Pay Range**
$16.50 - $18.50 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Apply Now**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to apply for this exciting opportunity. Join the arenaflex team and be part of a dynamic and growing company that values its associates and the communities it serves.