Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic, fast-paced environments where every day brings new opportunities to make a meaningful impact? If so, arenaflex invites you to join our world-class team at one of the busiest airports in the country. As an Aviation Customer Service Agent on our prestigious Concierge Team, you will become an ambassador of hospitality, connecting travelers from around the globe with the warmth and efficiency they deserve.
At arenaflex, we believe that great airports are built on great people. Our airport serves as a vital gateway, connecting communities and businesses across the nation and around the world. Every day, millions of passengers pass through our terminals, and it's our team members who ensure their journey begins and ends with exceptional service. We are proud to be an economic powerhouse, generating billions in economic activity annually and providing employment opportunities for thousands. But more than numbers, we are committed to creating an inclusive, equitable workplace where every team member belongs, thrives, and grows.
When you join arenaflex, you become part of something bigger than yourself. You join a diverse, inclusive, and talented workforce of thousands of team members who are united by a common purpose: to make travel seamless, enjoyable, and memorable for every passenger who walks through our doors. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religions, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.
This is a part-time, hourly role with an average of 30 hours per week, with a maximum of 39 hours per week. The pay range for this position is $25-29 per hour. This position is eligible to enroll in arenaflex's 457b retirement plan, helping you build a secure financial future while you build your career.
As an Aviation Customer Service Agent I assigned to the Concierge Team, you will be responsible for delivering exceptional service to customers traveling through our airport—specifically those arriving from international destinations. This role presents an extraordinary opportunity for a highly motivated professional who thrives in a fast-paced, ever-changing environment. The work of an Aviation Customer Service Agent has airport-wide impact and will involve working with the entire airport community, including internal and external business partners and stakeholders, to enhance the overall customer experience.
Your primary duties will include assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process. You will also be responsible for providing meet & assist and concierge services to guests of the airport and large groups needing assistance. Additionally, you will have the opportunity to assist at airport Information Booths and strategic locations throughout the airport to help customers with wayfinding and general inquiries.
Our ideal candidate will have experience in the customer service industry and possess strong oral and written communication skills. We are looking for someone who is outcome-oriented, strives to exceed customer expectations, has a positive attitude, and a focus on successful customer engagement.
This position requires significant schedule flexibility, with the ability to work evenings, weekends, and holidays. The shifts for this position will vary between the hours of 6:00 AM and 11:00 PM. Part-time positions are 20-39 hours per week based on business and operational need. They are non-benefitted positions that are at-will.
Position participates in a seniority-based shift bid. Hours of availability required are 6:00 AM – 11:00 PM, with the ability to extend and change shifts on short notice. Customer Service Agents in International Arrivals need to be available when international flights are delayed or changed, or as meet and assist/concierge services are requested. If weather conditions warrant or an emergency crisis occurs, employees can be required to work extended hours or shifts.
This position will report in person to the airport location. The shifts will vary, and weekend and holiday availability is required.
At arenaflex, we believe in investing in our people. As a member of our team, you will have access to ongoing training and development opportunities that will help you grow both personally and professionally. We offer comprehensive onboarding programs, ongoing skills development workshops, and the chance to network with professionals across various departments. This role serves as an excellent foundation for a long-term career in aviation, hospitality, or customer service management.
Many of our leadership team members started in entry-level positions and worked their way up through dedication and hard work. We are committed to promoting from within whenever possible and providing clear pathways for career advancement. Whether you aspire to move into supervisory roles, specialize in guest services management, or explore other areas of airport operations, arenaflex can help you achieve your career goals.
Working at arenaflex means being part of a vibrant, dynamic community. Our airport is more than just a transportation hub—it's a place where cultures intersect, memories are made, and journeys begin. You'll be surrounded by colleagues who are passionate about what they do and committed to creating positive experiences for every traveler.
We foster a culture of teamwork, respect, and accountability. We believe that when our team members feel valued and supported, they deliver their best work. You'll find that our inclusive environment encourages open communication, creative problem-solving, and continuous improvement. We celebrate successes together and support each other through challenges.
We offer competitive pay ranging from $25-29 per hour, based on education and experience. While this is a part-time position, you will be eligible to enroll in arenaflex's 457b retirement plan, helping you save for the future. We believe in recognizing and rewarding hard work and dedication.
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration. We can't wait to welcome a new team member who shares our commitment to exceptional customer service and inclusive hospitality.
At arenaflex, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
See yourself here. Your journey starts right here at arenaflex. Apply today and become part of a team that makes travel meaningful. We look forward to seeing what you bring to our airport family!