The Order Management Specialist serves as a critical role in our operations, focusing on the efficient placement of new hardware orders and handling RMA requests while upholding established productivity and service quality standards.
Primary Responsibilities:
- Review Sales Order for accuracy and Process Sales Orders and RMA’s (Risk Management Assessments) utilizing NetSuite with priority and sense of urgency utilizing multiple hardware distributors
- Coordinate with logistics provider to ship the product from inventory in Third Party Logistics (3PL) system
- Update status of shipment in NetSuite and Salesforce based on shipping data in 3PL
- Manage shipping from various service providers based on availability of inventory
- Work collaboratively with internal teams and Business Unit support teams to identify opportunities for enhancing support services
- Utilize multiple systems, applications, and procedures to accurately resolve questions and issues
- Engage in verbal and written communication with Business Units, customers, and third-party vendors as necessary to fulfill sales orders
What we expect from you:
- Excellent written and verbal English communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources
- Efficiency working with multiple systems to obtain and enter sets of data accurately
- Ability to prioritize, organize, and accommodate work responsibilities and meet business deadlines
- Experience working within a CRM system and/or Salesforce is a plus
- Familiarity with payment terminals for operation and technical support
- Willingness to work afternoon shift (Monday - Friday, 3 pm - 11 pm)
What you will get from us:
- Remote model of work
- Paid training
- Opportunity to work with a dynamic, fast-growing team
- Private health insurance
- Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)
If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!