ROLE TITLE: Operations Specialist (Pre-Service Seasonal Staff)
TEAM: Pre-Service
APPLICATION DEADLINE: Applications are due on Monday, April 6, 2026, at 11:59 PM ET
LOCATION: Remote (U.S. – Hawaii Time Zone alignment required)
ADDITIONAL INFORMATION: The role operates on Hawaii Standard Time (HST). Candidates must either reside in the Hawaii/Pacific time zones or be willing to adjust their daily schedule to match HST working hours.
WHAT YOU’LL DO
As the Operations Specialist (OS), you play a critical role in making summer training a “mountaintop” moment by managing the systems that allow for seamless operations within your regional community and equipping corps members (CMs) with the information and resources they need to navigate their experience. During the Spring, OSs will complete virtual training (both synchronous and asynchronous) to prepare you for your role. Over the summer, you will take on ownership of operational systems needed to ensure a strong experience and flow for CMs throughout Pre-Service. The OS can expect to work alongside a team of TFA and seasonal staff, supporting and executing Pre-Service. The Operations Specialist will be managed by the MD, Operations of the regions you support, and supported by the regional staff you’ll work closely with.
WHAT YOU’LL BE RESPONSIBLE FOR
Spring Training
Corps Member Training and Practicum
A WEEK IN THE LIFE
In any given week, you’ll balance operational steadiness with responsive support. You’ll maintain accurate attendance systems for your regions—reviewing data, resolving discrepancies, and documenting concerns—while reinforcing expectations and supporting CMs as issues arise. You’ll shape clear, timely communication throughout Pre-Service by managing Slack channels, announcements, and customized messages that keep CMs informed.
You’ll also oversee key elements of our Learning Management System, Docebo, updating schedules, improving user experience, and troubleshooting technical needs. Throughout the week, you’ll respond to CM inquiries, ensure accommodations are met, and collaborate closely with regional and operations partners to align on priorities and address challenges.
A core part of your work is fostering a supportive virtual environment. You’ll monitor communication spaces, surface concerns, and help uphold community norms so that CMs and staff feel heard, respected, and equipped to succeed.
YOUR EXPERIENCE
Your areas of knowledge and expertise that matter most for this role (minimum qualifications):
BONUS (preferred qualifications)
YOUR FUTURE TEAM
Our Pre-Service training team will equip teacher leaders with the foundational mindsets, knowledge, and skills for classroom success from the first day of school. Through collectively building judgment and reflecting on student progress, they learn to execute rigorous lessons, create welcoming learning environments, and cultivate meaningful relationships.
YOUR COMPENSATION
The Operations Specialist role is compensated $25.67 per hour throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities.
DURATION
The start date for the Operations Specialists role is March 23, 2025, and it ends on July 25, 2026. During the first two weeks, you will spend time onboarding to our systems and familiarizing yourself with our systems. Part-time Staff Training for this role begins during the week of April 6th. Check out the Pre-Service Start Wave and Practicum timelines here.
Please access the chart here outlining the phases of Pre-Service with an estimated time commitment required throughout the summer. Note that these hours are estimates; exact weekly time commitments vary by region.