Operations & Project Manager

Operations & Project Manager

Location: Remote (EST time zone overlap required)

Type: Full-Time (Part-Time to start turning to Full-Time)

Start Date: ASAP

About Us

Troy Curtis Entertainment (TCE) is a premier entertainment and production company specializing in creating unforgettable live experiences for luxury events, private celebrations, corporate functions, and global brands. With world-class talent and seamless execution, we bring extraordinary visions to life.

About the Role

We’re looking for a tech-savvy, operations-driven Project Manager to be the glue of our entertainment company. Your mission is to ensure the team itself runs like a well-oiled machine clear priorities, organized workflows, consistent updates, and accountability across every department.

This role is not client-facing and does not manage individual events. Instead, you’ll focus on building the systems, automations, and rhythms that make our team highly effective. You’ll ensure that Sales, Marketing, Production, Finance, Admin, and Booking are all aligned, updating tasks properly, and working in the way needed for the company to scale.

We need a builder and enforcer: someone who thrives on turning chaos into clarity, designing systems that stick, and ensuring people follow through without constant reminders from leadership.

Key Responsibilities

1. Team & Workflow Management

• Own the end-to-end flow of team operations, ensuring cross-department alignment (Sales, Marketing, Production, Finance, Admin, Booking).
  Build and maintain ClickUp templates and recurring workflows for team processes (goal tracking, task management, reporting, onboarding, SOPs).

• Set up dependencies, timelines, and recurring tasks so departmental workstreams run predictably.
• Run weekly cross-department check-ins, keeping priorities clear, surfacing risks early, and reinforcing accountability.
• Create dashboards and reports so leadership sees progress, blockers, and priorities without needing to chase.

2. Systems & Automation

• Be the ClickUp power user (or advanced in another PM tool such as Monday, Asana, Notion, Jira with proven ability to learn new systems fast).
  

• Build dashboards, automations, custom fields, forms, and reports to keep the team on track.
  

• Automate repetitive reminders, task assignments, and approval flows to minimize manual oversight.
  

• Connect ClickUp with other tools (Slack, GHL, finance systems, etc.) to streamline workflows.
  

• Continuously improve workflows and enforce adoption so the system runs the team, not constant reminders.
  

3. Accountability & Quality Control

• Ensure tasks in ClickUp are updated accurately and consistently by all team members.
  

• Review deliverables/checklists for completion standards (notes, attachments, status updates).
  

• Hold people accountable to timelines and escalate patterns of missed standards.
  

• Document every gap or improvement as an updated SOP or Loom walkthrough to prevent repeated issues.
  

4. Onboarding, Hiring Support & Team Supervision

• Partner with leadership on hiring processes reviewing applications, running first-round interviews, and ensuring candidates meet role scorecards.
• Own the day-to-day onboarding experience for new hires: ensure they’re fully trained on ClickUp, SOPs, and company workflows.
• Ensure every new hire has clear role expectations, goals, and priorities from the start.
• Supervise and support new team members during their first 90 days, ensuring they adopt company systems, update tasks consistently, and deliver to standard.
• Provide ongoing coaching and accountability to help team members succeed long-term.
• Flag performance issues early, with clear documentation for leadership review and decision-making.

5. Continuous Improvement & Rhythm Building

• Run structured weekly team check-ins and ensure all departments are aligned.
  Build systems to catch issues early missed deadlines, incomplete updates, unclear priorities and fix them at the process level.

• Lead post-mortems on internal workflows, turning lessons into process improvements.
• Proactively identify opportunities to improve team efficiency, communication, and performance.

Who You Are

• Systems Builder: Obsessed with creating workflows, automations, and dashboards that keep teams on track.
  Detail-Obsessed: Notices when something is missing, late, or unclear and fixes it.

• High Agency: Doesn’t wait to be told; solves problems proactively and informs leadership afterward.
• Strong Communicator: Can hold people accountable in a clear, respectful way.
• Cross-Functional Thinker: Understands how Sales, Marketing, Production, Finance, and Admin interlock.
• Resilient Operator: Thrives in organized chaos; calm and structured under pressure.️

Requirements

• Proven project management or operations experience in a fast-paced, multi-department environment (agency, startup, or service-based business).
  

• Advanced proficiency in ClickUp OR advanced in a comparable PM tool (Monday, Asana, Notion, Jira) with proven ability to learn new systems fast.
  

• Experience with automation tools (Zapier, Make, native integrations).
  

• Strong background in process documentation & SOP building.
  

• Familiarity with sales CRMs, marketing workflows, and basic finance/admin operations.
  

• Fluent in English (speaking, reading, and writing) with strong communication skills for supervising, documenting, and coaching team members.
  

• Must overlap with EST.

This is a high-impact role. You’ll be the person who makes sure the team itself is organized, efficient, and accountable freeing leadership to focus on clients, creativity, and growth.