The Florida Blue Center Health Plan Consultant plays a critical role in delivering a best-in-class customer service experience, driving sales and growth, and retaining membership. This involves consulting with prospects and existing customers to meet sales targets, managing leads to drive close rates and retention, maintaining expert product knowledge and utilizing multiple systems and technologies. It is also critical in this role to build awareness and opportunities through community networking and business development while adapting to a dynamic business environment and embracing change to meet evolving business objectives. The goal is to create value for members, drive market share and profitable growth, and deliver a differentiated experience that drives long-term retention.
Important to Know
Must reside in Miami, FL or surrounding area that is within a 30 minute drive to the Florida Blue Center located at 8895 SW 136th St., Miami, FL 33176
The work schedule is 40 hours per week during the hours of 9am -6pm Monday - Friday with occasional Saturday work during peak times and for scheduled events
Must obtain State of Florida 2-40 license within 60 days of hire
Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue
What You'll be Doing
SALES OPERATIONS
Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
Conduct plan comparison and analysis for new or existing members seeking new solutions through web-based tools and sales systems to track and report enrollment support activities and outcomes.
Promote the additional services available to members through the center clinicians, self-service and value added features and information.
Utilize various methods to respond to customer requests, meet/exceed production targets, and generate leads for new sales and member retention. And act upon leads for new health and ancillary sales.
Perform outbound call campaigns to company generated sales leads and existing members for Under 65 and Over 65 segments.
Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience to drive retention and loyalty.
Conduct formal and informal sessions of targeted groups’, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them
CUSTOMER SERVICE
Provide a customer friendly solution oriented service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics through coordination with other supporting areas as needed.
Log all inquiries, capturing appropriate data required for reporting and customer understanding
Use Web based tools, orientations and other aids to facilitate and teach customers to use self-service resources, tools, plan benefits and products to manage their health care and health care costs most effectively.
Conduct small group seminars on resources and tools for health care shopping, managing health, etc.
Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions
Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform
COMMUNITY ENGAGEMENT + BUSINESS DEVELOPMENT
CENTER OPERATIONS
What We Require
Ability to work flexible hours to include evenings, weekends and holidays
What We Prefer
Bachelor’s degree in a related field Marketing, Business or Related
Experience with health insurance products to include individual and group plans
Bilingual in Spanish/English
Experience in outside sales and/or business development.
Experience in networking, public speaking, and relationship management.
General Physical Demands
Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).
Frequently May be exposed to outdoor weather conditions of cold, heat, wet, and humidity.
May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists.
What We Offer
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hiring/Offer Hourly Pay Range: $20 - $25
Hourly Pay Range: $20 - $33
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.