OnBoard Services Customer Service Representative - Catering Operations & Flight Support Specialist | $26/Hour | Full-Time | New Jersey

Join arenaflex as an OnBoard Services Customer Service Representative

Are you ready to take your career to new heights with one of the most dynamic organizations in the aviation industry? arenaflex is currently seeking talented and motivated individuals to join our OnBoard Services team as a Customer Service Representative in New Jersey. This is a fantastic opportunity to become part of a world-class operation that keeps our flights running smoothly while delivering exceptional experiences to millions of travelers worldwide.

At arenaflex, we believe that great journeys begin with exceptional service, and our OnBoard Services team is at the heart of that commitment. As a Customer Service Representative in our catering and provisions division, you'll play a critical role in ensuring that every flight departs with everything needed to provide passengers with a premium travel experience. From coordinating gourmet meals to managing inventory and supporting our flight crews, your contributions will directly impact the quality of service that defines the arenaflex difference.

This position offers competitive compensation at $26 per hour, comprehensive benefits, and the unique opportunity to work in one of the busiest aviation hubs in the country. If you're looking for a career where no two days are the same, where your work truly matters, and where professional growth is actively supported, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex and Our OnBoard Services Division

arenaflex is a global leader in aviation and travel services, committed to connecting people and communities across the world. Our OnBoard Services division is responsible for delivering the exceptional inflight experience that passengers expect from a top-tier carrier. From curated meals and beverages to amenities and comfort items, every detail is carefully managed to ensure passenger satisfaction from takeoff to landing.

Our catering operations are among the most sophisticated in the industry, requiring meticulous coordination between our teams, flight crews, and ground operations. As a Customer Service Representative, you'll be joining a team that takes pride in excellence, innovation, and the relentless pursuit of perfection. We value teamwork, communication, and a customer-first mindset, and we're looking for individuals who share these values.

Key Responsibilities

As an OnBoard Services Customer Service Representative at arenaflex, you'll be entrusted with a variety of responsibilities that keep our operations running seamlessly. Here's what you can expect in this role:

• Catering Coordination and Execution: Work closely with our culinary teams and flight attendants to ensure that all meal services are properly prepared, packaged, and loaded onto aircraft. You'll execute positive handovers with flying crews and conduct thorough kitchen inventory reviews during catering provisioning to minimize missing items and ensure completeness.
• Inventory Management: Support the restock of essential hold items from terminal access points to reduce delays and ensure smooth truck dispatches. Maintain accurate records of inventory levels and coordinate with supply chain teams to prevent shortages.
• Product Expertise: Become the subject matter expert for catering specifications and product quality. Answer questions from crew members and internal stakeholders, provide detailed information about menu items, and address any concerns related to inflight dining experiences.
• Quality Monitoring: Track, analyze, and report on customer feedback, complaints, and patterns. Identify opportunities for improvement and implement "surprise and delight" initiatives to enhance passenger satisfaction and loyalty.
• Menu Development Support: Participate in catering selection events and tasting sessions. Provide feedback on menu items, suggest improvements, and communicate customer preferences to the culinary team.
• Brand Building: Actively engage in social media and internal communications to promote the OnBoard Services brand. Share updates about new menu offerings, special promotions, and behind-the-scenes stories that highlight our commitment to excellence.
• Operational Flexibility: The role requires consistent movement and active participation in all aspects of catering operations. Be prepared to work in various environments, including kitchens, loading docks, and aircraft interiors.
• Issue Resolution: Apply strong problem-solving skills to address challenges on the fly. Use your customer service mindset to diffuse tense situations, resolve complaints, and ensure that both passengers and crew members have a positive experience.
• Team Collaboration: Work effectively as part of a cross-functional team, participating in daily huddles, sharing best practices, and supporting colleagues during peak operation periods.
• Equipment and Vehicle Operations: When required, safely drive and operate catering trucks to dispatch aircraft. Ensure compliance with all safety protocols and maintain proper documentation.
• Quality Control: Perform thorough quality control checks on all provisions before delivery to aircraft. Verify that meals meet nutritional standards, presentation requirements, and freshness criteria.
• Physical Requirements: Regularly lift and transport items weighing up to 40 pounds, similar to the effort required to close an aircraft door. Maintain physical stamina to move throughout facilities and aircraft during shift.

What You'll Love About arenaflex

At arenaflex, we know that our people are our greatest asset. That's why we're committed to providing a workplace culture that supports your wellbeing, professional growth, and personal fulfillment. Here are just some of the benefits and advantages of building your career with us:

Competitive Compensation and Rewards

• Starting hourly rate of $26 per hour with opportunities for overtime
• Performance-based incentives and bonuses
• Industry-leading profit sharing programs
• 401(k) retirement plan with generous company match and immediate vesting

Comprehensive Health and Wellness

• Full health insurance coverage including medical, dental, and vision plans
• Short-term and long-term disability coverage
• Life insurance benefits for you and your family
• Employee assistance program offering confidential support for personal and professional challenges
• Wellness programs promoting physical, emotional, social, and financial health
• Free financial education resources and counseling services

Time Off and Work-Life Balance

• Paid time off including vacation, holidays, and personal days
• Flexible scheduling options to support work-life balance
• Generous parental leave policies

Travel Benefits

• Complimentary domestic and international flight benefits for employees and eligible family members
• Discounted travel privileges with partner airlines
• Access to exclusive travel perks and discounts

Career Development

• Comprehensive training programs to help you succeed from day one
• Opportunities for advancement into supervisory and management roles
• Tuition assistance for continued education and professional certifications
• Access to internal job postings and career progression pathways

Additional Perks

• Employee discounts on travel, hotels, car rentals, and more through the arenaflex Advantages program
• Voluntary benefits including auto, home, and pet insurance
• On-site amenities and employee resources
• Recognition programs celebrating outstanding performance and tenure

What You Need to Succeed

We're looking for dedicated individuals who are ready to embrace the challenges and rewards of working in a fast-paced aviation environment. To be considered for this role, you must meet the following minimum requirements:

• Possess and maintain a valid driver's license
• Be able to obtain and retain an airport identification badge with customs seal
• Pass a comprehensive post-offer pre-employment background investigation, including fingerprinting and criminal history check as required by federal regulations
• Pass a post-offer pre-employment drug test
• Demonstrate excellent verbal and written communication skills with the ability to follow detailed instructions
• Be willing to work a fixed or rotating schedule including nights, weekends, and holidays
• Successfully complete all required training programs, with ongoing training available for additional responsibilities
• Be able to work in various indoor and outdoor environments
• Project a professional image and maintain positive demeanor
• Be capable of safely driving and operating catering trucks when required
• Understand and recognize kitchen geography by aircraft type
• Consistently prioritize safety and security for yourself, others, and company assets
• Embrace diverse perspectives, thinking styles, and backgrounds

What Will Give You a Competitive Edge

While the following qualifications are not required, they will significantly enhance your candidacy and help you thrive in this role:

• Bachelor's degree in hospitality, business, or a related field
• Previous experience in customer service, hospitality, or aviation operations
• Exceptional verbal and written communication skills with strong organizational abilities
• Demonstrated leadership capabilities and experience guiding teams
• Quality assurance experience in food service or catering operations
• Strong computer proficiency with familiarity using digital inventory and logistics systems
• Knowledge of e-commerce platforms and catering-related technology
• Experience working in a high-volume, fast-paced environment
• Multilingual capabilities (especially Spanish or other languages)

Skills and Competencies for Success

To excel as an OnBoard Services Customer Service Representative at arenaflex, you'll need to bring a combination of technical skills and personal attributes:

• Communication Skills: Clear, professional communication with colleagues, crew members, and internal stakeholders is essential. You'll need to convey information accurately and listen actively to understand needs and concerns.
• Problem-Solving Abilities: Things don't always go according to plan in aviation. Your ability to think quickly, adapt to changing circumstances, and find solutions under pressure will be critical to your success.
• Attention to Detail: From inventory counts to quality checks, precision matters. You must be meticulous in your work to ensure that every flight has exactly what it needs.
• Team Player Mindset: Collaboration is at the heart of everything we do. You'll need to work effectively with diverse teams, support your colleagues, and contribute to a positive work environment.
• Physical Stamina: This role involves standing, walking, lifting, and moving throughout the shift. Good physical condition is important to perform the job effectively.
• Adaptability: Aviation operations are dynamic. You must be comfortable with change and willing to take on new challenges as our operations evolve.
• Customer Focus: Whether it's a flight attendant requesting a specific item or a passenger with a special dietary need, you must be committed to delivering exceptional service every time.

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing pathways for advancement. As a Customer Service Representative in our OnBoard Services division, you'll gain invaluable experience in aviation operations, logistics, and customer relations. This foundation can lead to numerous career paths, including:

• Supervisory and management positions within catering operations
• Quality assurance and compliance roles
• Training and development positions
• Logistics and supply chain management
• Operations coordination and planning
• Cross-functional opportunities in other divisions of arenaflex

We're committed to helping you achieve your long-term career goals through mentorship, training programs, and internal mobility opportunities.

Work Environment and Culture

You'll be joining a team that's passionate about aviation and dedicated to excellence. Our culture is built on shared values that guide everything we do:

• Integrity: We do the right thing, even when no one is watching
• Honesty: We communicate openly and transparently
• Respect: We treat everyone with dignity and fairness
• Perseverance: We never give up and continuously strive for improvement
• Employee Ownership: We take responsibility for our actions and outcomes

You'll find a supportive environment where your contributions are valued, your ideas are welcomed, and your growth is prioritized. We celebrate diversity and believe that different perspectives make us stronger.

Our New Jersey team works in state-of-the-art facilities equipped with the latest technology and equipment. You'll have access to the resources you need to succeed, along with colleagues who are eager to support your journey.

Apply Today

If you're ready to embark on an exciting career with arenaflex, we encourage you to apply now. This is more than just a job—it's an opportunity to be part of something bigger, to make a real impact, and to grow with a company that's shaping the future of aviation.

We'd love to hear from you! To apply, please visit our careers page and submit your application. Be sure to include your resume and a cover letter highlighting your relevant experience and why you're passionate about joining the arenaflex team.

At arenaflex, the sky isn't the limit—it's just the beginning. Join us and discover where your journey can take you!

arenaflex is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.