NSHC Call-Line Service APP

Purpose of Position:

The NSHC Call-Line Service Advanced Practice Provider (APP) will demonstrate excellent communication skills and assessment of patients. The APP will provide telemedicine services and advice/care ranging from non-urgent to life threatening, including but not limited to, medical illness, trauma care, pediatric care, gerontological care, injury prevention, women’s health, mental health issues and life- and limb-saving measures. Expectations to include appropriate triage of patients, telemedicine services when appropriate and follow up as needed and maintaining data on the Call-Line Service program.

The Midlevel will uphold the organization’s vision, mission, and corporate values and demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions to include:

• Accept telephone calls from patients with varying levels of acuity and types of medical concerns
• Promote clear and coherent verbal communication following an appropriate line of questioning
• Assess clients based on the patient’s own evaluation, concerns, and responses to questions.
• Utilize electronic charting to access patient records remotely and to review a database of possible conditions, relatable signs and symptoms, and evidence-based treatments.
• Determine the necessary follow-up for medical diagnoses and symptoms over the phone.
• Provide clear patient information, thorough patient education, and recommendations for the next steps to take.

• Provide telephone instruction in first aid skills for minor to severe injuries or medical situations.
• Provide routine telemedicine services when appropriate, utilizing protocols and judgement and consultation with the ED physician or specialists as needed.
• Utilize telemedicine systems to facilitate and coordinate care between remote sites and emergency room physicians. 
• Carry out patient assessments, diagnoses, planning, and implementation of interventions, evaluating the patients’ responses to the interventions including emotional, social and safety needs
• Triage, prioritize, and assist in the stabilization, resuscitation, crisis intervention and/or emergency preparedness of the consumer
• Some Radio Medical Traffic work may be required
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of general patient care with an emphasis in emergency medicine
• Knowledge of documentation requirements for specific fields/records
• Knowledge in use of Cerner and appropriate Cerner documentation

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Communication skills
• Ability to work independently with little or no supervision
• Problem solving and critical thinking skills
• Interpersonal skills and teamwork

Minimum Requirements