Welcome to arenaflex, where we believe that every interaction is an opportunity to make a meaningful difference in someone's health journey. As one of the nation's leading health care innovation companies, arenaflex is committed to delivering enhanced human-centric health care for a rapidly changing world. We are seeking a dedicated and compassionate Member Services Representative to join our dynamic health care services team.
At arenaflex, our purpose is clear: bringing our heart to every moment of your health. This purpose guides everything we do—from how we develop innovative health solutions to how we interact with our members and providers. We understand that in today's complex health care landscape, our members need more than just answers; they need a partner who genuinely cares about their well-being. That's where you come in.
This is an exciting opportunity to be part of a team that is redefining what it means to deliver exceptional customer service in the health care industry. As a Member Services Representative, you will be the first point of contact for our Aetna Medicaid members and health care providers, helping them navigate their health benefits with confidence and ease. If you are passionate about helping others, thrive in a fast-paced environment, and want to build a rewarding career in health care customer service, we invite you to apply today.
We are currently recruiting for a Member Services Representative to provide telephone assistance to our valued Aetna Medicaid members and health care providers. This role is based in the Charleston, WV area, with a hybrid work model that offers flexibility while ensuring we can maintain the highest level of service quality.
As part of the arenaflex team, you will play a critical role in handling inbound inquiries related to eligibility verification, provider network changes, identification card requests, and a wide range of benefit-related questions. Your ability to deliver compassionate, accurate, and timely responses will directly impact member satisfaction and help us fulfill our mission of making health care more personal, convenient, and affordable.
Location Requirement: Candidates must reside within 50 miles of Charleston, WV to be considered for this position.
As a Member Services Representative at arenaflex, you will be responsible for delivering exceptional telephone support to our members and providers. Your daily responsibilities will include:
Technical Requirements: This position requires high-speed internet connectivity with secure service via ethernet cable. Wi-Fi connections are not permitted due to security and reliability requirements. arenaflex will provide all necessary equipment, including a dedicated workstation, headset, and access to our proprietary systems.
We are committed to providing our team members with predictable schedules to support work-life balance:
Please note that during the initial training period, attendance is mandatory to ensure you have the knowledge and skills needed to succeed in this role. After completing training, you will transition to your production schedule with the flexibility to work from home, though you must commute to the Charleston, WV office when unable to work remotely due to prolonged technical issues.
While not required, the following qualifications will strengthen your application:
At arenaflex, we look for team members who embody our "Heart At Work" behaviors—these are the qualities that enable us to deliver on our purpose of transforming health care. The ideal candidate will demonstrate:
arenaflex is committed to investing in the professional development of our team members. As a Member Services Representative, you will have access to numerous opportunities for growth and advancement:
At arenaflex, we foster a culture of empowerment, innovation, and inclusivity. We believe that when our team members feel valued and supported, they are better positioned to deliver exceptional service to our members.
Our hybrid work model offers the best of both worlds—the convenience of working from home with the collaborative benefits of occasional in-office interactions. We provide all the equipment you need to set up a professional home office, and our IT support team is available to ensure your remote experience is seamless.
You will join a team of professionals who are passionate about health care and committed to making a positive impact. Regular team meetings, recognition programs, and wellness initiatives help maintain a positive and engaging work environment. We celebrate diversity and believe that different perspectives strengthen our ability to serve our members effectively.
arenaflex is dedicated to providing competitive compensation and comprehensive benefits to support your overall well-being:
For detailed information on available benefits, please visit our careers website.
If you are ready to bring your heart to work and make a meaningful difference in the lives of others, we would love to hear from you. At arenaflex, every team member plays a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.
This is more than just a job—it's an opportunity to build a rewarding career with a company that values its employees and is committed to improving health care for all. Apply now to join our team and become part of something truly meaningful!
Equal Opportunity Employer: arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We provide equal access to the benefits and privileges of employment, including reasonable accommodations to perform essential job functions.
Note: This position requires COVID-19 vaccination or an approved reasonable accommodation. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.