JOB SUMMARY
The Manager, Training & Development leads the design, implementation, and continuous improvement of learning programs for Clinical Services associates. This role partners with Clinical Services leadership to identify training needs, develop targeted learning solutions, and support associate growth, engagement, and performance. The position also manages a team of trainers, oversees the learning management system, and ensures all training activities comply with applicable regulations while fostering an inclusive and supportive learning environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Training and Development
- Develop and implement a comprehensive training and development program for Clinical Services associates, including
- new hires and existing associates
- Identify and assess training needs within the business unit and create targeted solutions to address them
- Collaborate with Clinical Services leaders to identify specific training needs for their teams and develop customized training plans
- Conduct and/or coordinate training sessions/workshops on various topics such as leadership development, technical skills, and compliance
- Evaluate the effectiveness of training programs and make necessary adjustments to continuously improve their impact
- Manage the learning management system and ensure all training materials are up to date and easily accessible for associates
- Monitor industry trends and best practices in training and development and make recommendations for improvement
- Mentor and coach associates to help them reach their full potential and achieve their career goals
- Help managers develop their team members through career pathing
- Ensure compliance with all relevant laws and regulations related to training and development
- In partnership with Clinical Services leadership, create and execute an effective associate engagement plan
- Build an inclusive and supportive environment that promotes associate satisfaction and retention
Lead and Develop Associates
- Manage and lead a team of trainers and learning specialists to ensure successful execution of training programs
- Create agendas, facilitate, and lead team meetings to discuss performance, significant developments, upcoming trainings/events, and staffing.
- Ensure team alignment on new policies and procedures.
- Conduct performance appraisals, as well as goal setting and development conversations. Manage performance concerns as needed.