Linux Manager

Job Description: • Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement • Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients • Act as a senior 'player-coach,' setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades • Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level • Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale • Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth • Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning • Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders • Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion • Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work • Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps • Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistent standards across the team • There will be occasional evening work and one or two monthly weekend work events, either during the day or overnight • Lead ongoing review of workflows, SOPs, and operating practices, driving measurable improvements in efficiency and quality of service delivery • Own delivery against defined projects and programs; provide regular status reporting to leadership and clients, proactively managing risks and dependencies • Lead root cause analysis for complex, cross-functional incidents in collaboration with application and delivery teams, translating findings into lasting remediation Requirements: • Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience • 10+ years of experience in relevant hands-on systems engineering and administration in servers, networking, and operating systems; with heavy emphasis on Linux Server platforms and associated technologies • 10+ years of experience as an Linux engineer or manager in a service provider or advanced IT organization operating in a 24x7 environment • 3-5 years of management experience • Demonstrated leadership of delivery teams serving regulated industries — specifically A&D, Utilities, Oil & Gas, Satellite, or federal/state/international government clients • Solid understanding of IPv4 networking • Solid understanding of RHEL CLI • Comfort in cloud environments AWS and/or Azure including knowledge of how to manage virtual machines in the AWS or Azure environment • Practical Knowledge of how to use ad-hoc as well as playbooks for ansible • Solid understanding of how to manage users & groups • Extensive experience in the use of the vi editor • Extensive experience in the RHEL, Centos, or Alma/Rocky Linux environments • Experience with Red Hat Enterprise Linux and Ansible preferred • Certifications from RedHat, SUSE are preferred • Great interpersonal and communication skills in order to work with team members and other managers • Ability to follow IT change management governance & process. • Strong analytical and critical thinking skills, Deadline and detail-oriented, strong ownership bias • Experience with configuration management and automation tools • Familiarity with agile engineering practices (Kanban, continuous delivery, etc.) • Experience working in ITSM tools, ServiceNow preferred Benefits: • Medical/dental/vision - 100% paid for employees, 50% paid for dependents • Life and disability - 100% paid for employees • 401K - 3% contribution, no employee contribution necessary • Education and tuition reimbursement - up to $50K annually • Accident, critical illness, hospital indemnity benefits offered through our providers • Employee Assistance Program • Legal assistance • Paid Time Off - up to 6 weeks per year • Sick Leave - up to 2 weeks per year • Parental Leave - up to 12 weeks