NJM Insurance Group is a recognized leader in personal lines insurance, seeking friendly customer service professionals to join their Contact Center as Licensed Account Representatives. The role involves delivering high-quality customer experiences, assisting with policy transactions, and providing coverage options to meet individual needs.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Skills
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required
- An associate's or bachelor's degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
Benefits
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
- 401(k) with employer match up to 8%
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
Company Overview
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers. It was founded in 1913, and is headquartered in West Trenton, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.njm.com.