At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition
Job Purpose:
The Lending Optimization Consultant role serves as the subject matter expert with in-depth knowledge of credit union lending ecosystems and technology. In the role, they provide comprehensive support, proactive engagement and expert consultation to sales partners and credit unions.
Operating from their home-based office, the Lending Optimization Consultant works both face-to-face and remotely(phone/internet) to support the needs of their assigned credit union clients.
Eastern or Central Time Zone required for consideration for this role.
Job Responsibilities:
- Member in the middle: Work in partnership with the assigned credit unions to provide clear and unbiased guidance, education, and tools to build the knowledge members need to make confident financial decisions. This is with the intent to enable more members in more ways to improve their financial wellbeing.
- Relationships: Build and nurture collaborative partnerships with multi-level credit union management and front-line lending staff to increase loyalty to TruStage and lending-related solutions (credit insurance, debt cancellation, MRC (Mechanical Repair Coverage), GAP (Guaranteed Asset Protection), etc.).
- Internal Stakeholder Engagement: Partner with internal stakeholders, including coworkers and cross-functional account teams, to gain buy-in and support for strategic initiatives, ensuring effective communication and alignment across the organization.
- Territory Management: Manage assigned territory as a business. This involves utilizing economic, financial, and results data to diagnose territory strengths and/or weaknesses and execute strategic plans to drive results.
- Digital Execution: Be a subject member expert regarding the digital lending landscape and provide expertise to credit unions using proven methodologies to help navigate and implement the appropriate digital optimization opportunity as it applies to their Data Processing and Core Systems. Maximize results and insure a seamless multi-channel loan experience for the credit union.
- Performance Monitoring: Analyze financial data, including revenue, expenses, profitability, and financial ratios, to identify opportunities and develop sales strategies for revenue growth, risk reduction, and improved financial performance. Using company key performance indicators (KPIs) and metrics, measure the effectiveness of customer optimization initiatives, regularly monitor performance, and provide recommendations and support for continuous improvement.
- Change Management: Execute credit union recommendations on an ongoing basis through structured plans for adaption and implement of change with continuous feedback for sustained success.
- Process Improvement: Gather information through consultation and utilize the strategic objectives and culture of the credit union to identify inefficiencies in processes, lending workflows, and systems. Propose solutions to streamline lending operations, enhance member experiences, and improve credit union non-interest income.
- Optimization: Provide coaching, training, and support to credit union management and staff on products, customer-centric best practices, presentation techniques, and tools to maximize the success of our Credit Union Partners to protect more members and protect members more.
- Partner Engagement: Be available to speak at industry events and exchange visits as needed.
Job Requirements:
List of general education, background and experience, knowledge, skills, and abilities typically required to effectively perform the responsibilities of the job. Also include any required licenses and/or designations.
- Bachelor’s degree in business administration, Finance, Economics, or a related field, or equivalent trade-off of related professional work experience.
- Demonstrated knowledge and understanding of financial service-related products, overall financial services operations, and multi-channel lending ecosystems.
- Use of data analysis skills with the ability to use critical thinking to derive actionable insights, problem solve, create, and implement plans for measurable change.
- Proven time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple objectives/goals simultaneously.
- Demonstrated consultation, facilitation, and presentation skills, with the ability to motivate, influence, and convey complex ideas to others in both face to face and virtual channels. Ability to adapt style based on size of group and method of delivery.
- Ability to navigate complex situations in partnership with internal stakeholders.
- Ability to address specific client needs, provide strategic guidance, and leverage experience.
- Life and Health insurance resident license – If currently not licensed, must earn within 90 days of starting the position.
- Demonstrated deep understanding of the ADKAR Prosci methodology.
Position Specific Requirements:
- Regions: 4 Years of lending/management experience preferred with a proven track record of success in coaching, consulting, and staff development and training preferably in a lending or financial services environment.
- Regions positions: Ability to travel up to 35% of the time.
- Credit Union/Branch experience is a plus.
#LI-EG
If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range:
$83,100.00 - $124,700.00
At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.
Accommodation request
TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.