About the position We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Responsibilities • Complete legal bill review audits for compliance with RLI Billing Guidelines. • Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure. • Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly. • Document e-billing processes including specific steps for law firms. • Propose best practices for e-billing procedures. • Develop and test new e-billing procedures. • Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors. • Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc. • Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc. • Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim. • Respond effectively to billing inquiries from the law firms. • Build and maintain working relationships with law firms. • Assist in other duties as needed. • Stay knowledgeable of trends in legal software Requirements • Typically requires a Paralegal degree • 2+ years of related experience • Working knowledge of legal procedure • Ability to use analytical methods in claim processes to find workable solutions. • Ability to generate innovative solutions within the claims department. • Ability to communicate findings and recommendations effectively to internal and external contacts on claim department matters. • Ability to oversee e-billing processes (matter creation, invoice review, etc.) and own the business relationships with outside counsel and key vendors for the Claims Department. • Proficient in Microsoft Office Suite, specifically Excel. Nice-to-haves • SaaS company experience preferred. Benefits • Annual bonus plans • Employee stock ownership plan (ESOP) • 401(k) — automatic 3% company contribution • Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) • Paid time off (PTO) and holidays • Paid volunteer time off (VTO) to support our communities • Parental and family care leave • Flexible & hybrid work arrangements • Fitness center discounts and free virtual fitness platform • Employee assistance program • Comprehensive medical, dental and vision benefits • Flexible spending and health savings accounts • 2x base salary for group life and AD&D insurance • Voluntary life, critical illness, & accident insurance for purchase • Short-term and long-term disability benefits • Training & certification opportunities • Tuition reimbursement • Education bonuses Apply tot his job