Description
Job Title: Leave of Absence Case Manager
Department: Leave of Absence
Reports to: Leave of Absence Supervisor
Location: Remote
Revised: 12/12/2025
Job Summary
The Leave of Absence Case Manager oversees and administers employee leave requests and accommodations requiring specialized attention for our clients’ employees. You’ll apply your already established skillset and knowledge to administer leave requests arising under FMLA, ADA, state/local laws, Company policies and short- and long-term disability plans. You’ll also work in partnership with our clients following all SOPs while providing them and their employees with top-notch service experience.
You’ll be working with various systems to administer employee leave situations. This position works in tandem with internal colleagues across various groups. The role may also require working with 3rd party providers as needed to support our clients and their employees.
Job Duties
- End-to-end (from initial request/notice to return-to-work) administration of the leave process including documentation, determining eligibility and accounting for intermittent and reduced-schedule leave.
- Develop and maintain relationships and communications with internal partners, clients, client?employees and 3rd parties as required.
- Communicate with employees regarding their needs and available solutions.
- Ensure that employees are aware of their responsibilities and of documentation and notice requirements required in the process of qualifying for and taking leave.
- Advise on the interaction of leave laws with paid-time-off and short-term and long-term disability benefits.
- Facilitate and coordinate all aspects of the leave (all leave types, ADA, etc.) management process for our clients and their employees.
- Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices.
- Maintain knowledge of all applicable leave and accommodation laws including FMLA, ADA, and state/local laws.
- Ensure that leave and accommodation request records are complete and accurately maintained, which includes adhering to, creating and updating SOPs.
- Timely update Monday.com LOA Board for each client and maintain communications/updates for a real-time leave database.
- Maintain SLAs with response times to employees and clients.
- Coordinate with payroll and benefits teams to provide applicable leave information and tracking.
- Preserve confidentiality of employee medical documentation and files under HIPAA regulations.
- Communicate with internal staff, where appropriate, for escalations or assistance with complex situations.
- Assist or prepare client and employee correspondence.
- Perform other related duties as assigned.
Required Skills
- Federal and State LOA, STD, and ADA knowledge.
- Required state knowledge of three or more of the following state leaves: CA, NY, NJ, MA, OR, MN, RI, CO, DC, & WA.
- Experience in high-volume leave case management environment supporting multiple leaves and states at the same time preferred.
- Accustomed to working with clients, brokers, and third-party vendors.?
- Excellent?verbal and written communication skills.?
- Excellent?interpersonal, problem-solving, organizational, and customer service skills.?
- Must be detail driven; attention to detail is a must!
- Must be adaptable to change in a growing organization.?
- Excellent time management skills with a proven ability to meet deadlines.?
- Ability to function well in a fast-paced and at times stressful environment.?
- Proficient with Microsoft Office Suite and other relevant software.?
- Experience working in a document signature system.
Education and Experience
- Bachelor’s degree in human resources or related field and/or equivalent experience,
- Three (3) plus years’ Leave Management experience required.
- Experience working with multiple benefits/payroll platforms preferred.
- Preferred, completion of specialized training on FMLA/Leave administration is a plus.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to move up to 15 pounds at times.
- Must be able to participate in video conferences/meetings.