Job Description:
• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations
• Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals
• Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams
• Provide expert advisory services and define best practices to customers and other implementation consultants
• Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams
• Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success
• Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements
Requirements:
• Proven ScholarOne Manuscripts application knowledge and experience strongly preferred
• Strong project management experience, including managing multiple projects at a time with strict attention to detail and minimal supervision
• Background and/or knowledge of academic publishing
• Experience in delivering solutions based on customer needs
• Natural relationship builder who is reliable and acts with integrity and maturity
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Strong time management, organizational and interpersonal skills with excellent customer service skills
• Ability to learn new technologies and apply them to evolving business needs
• Microsoft Office, Google Apps, and Salesforce experience preferred
• Experience with XML and APIs preferred.
Benefits:
• Health insurance
• Paid time off
• Remote work options
• Professional development opportunities