Lead, AI Adoption & Value Realization
At Percepta, we bring first-class service across each market we support. As a Lead, AI Adoption & Value Realization working remotely you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
What You’ll Be Doing
Percepta is seeking a strategic and operationally strong Lead, AI Adoption & Value Realization to support the enterprise rollout and sustained adoption of AI-enabled capabilities across business units.
This role will partner with IT, PMO, Client Services, People Innovation (HR), and Operations leaders to ensure AI initiatives are effectively adopted, governed, and translated into measurable business value. The ideal candidate combines operational excellence, change management expertise, and data-driven decision-making to enable scalable AI transformation across the organization.
Success Metrics (First 30-90-180 Days)
During a Typical Day, You’ll
1. AI Initiative Coordination & Visibility
2. Adoption & Change Management
3. Value Measurement & Performance Tracking
4. Operational Partnership & Field Engagement
5. Governance & Risk Support
What You Bring to the Role
Education
· Bachelor’s degree or equivalent experience required
· Certification in Change Management preferred
Experience
· 7+ years of experience in Operations, Business Transformation, Digital Enablement, and Contact Center environments
· Demonstrated experience leading enterprise adoption or change initiatives
· Experience working within matrixed enterprise environments required
· Experience in contact center, BPO, or client services environments preferred
· Experience partnering with IT and PMO organizations preferred
Skills
o Strategic Execution
o Enterprise Collaboration
o Operational Excellence
o Data-Driven Decision Making
o Structured Problem Solving
o Executive Communication
o Change Leadership
What You Can Expect
· Competitive Salary with Incentives
· Health/Dental/Vision/Life Insurance
· Flexible Spending Account (FSA) and Health Savings Account (HSA)
· 401(k) with company match
· Vacation/Sick Time and Paid Holidays
· Tuition Reimbursement
· Employee Assistance Program
· Employee Discount Program
· Training and Development Programs (Percepta College)
· Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Percepta provides the equipment for this position.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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