About the position Emerald Technical Solutions is seeking a Junior Cloud Administrator to support our Commercial Managed Services Provider (MSP) and CMMC operations. This role is ideal for an early‑career IT professional looking to build hands-on experience managing cloud environments, supporting small‑to‑mid‑size commercial customers, and working alongside senior engineers in a fast‑paced MSP setting. The Junior Cloud Administrator will assist with day‑to-day cloud administration tasks, customer support requests, monitoring, documentation, and continuous improvement of cloud-based services. Responsibilities • Assist with administration and support of cloud environments (primarily Microsoft Azure GCC-H and Microsoft 365 Tools) • Perform routine user, group, and permission management (Azure AD / Entra ID) • Support onboarding/offboarding activities for MSP & CMMC customers • Assist with cloud resource provisioning (VMs, storage, networking, backups) • Monitor cloud systems and respond to alerts and service tickets • Troubleshoot cloud-based issues • Assist with patching, updates, and configuration changes • Maintain documentation, SOPs, and customer environment notes • Support backup, disaster recovery, and cloud security best practices • Work with senior engineers on projects, migrations, and customer optimizations • Enforcing MSP ticketing, SLA, and change management processes Requirements • 2-4 years of experience in service desk support, systems administration, and cloud operations • Understanding of Microsoft Azure tenant deployments and maintenance • Familiarity with Microsoft Admin Portals (Exchange Online, Teams, SharePoint) • Basic knowledge of Windows Server and Windows desktop environments • Understanding of networking fundamentals (VNETS, Private Endpoints, NSGs) • Strong troubleshooting and customer service skills • Ability to document work clearly and follow established processes Nice-to-haves • Exposure to Microsoft Azure or AWS in an academic, lab, or professional setting • Entry‑level cloud or IT certifications (e.g., AZ‑900, CompTIA Cloud+) • Experience deploying and maintaining Azure tenants within a Commercial, GCC or GCC-H environment • Scripting or automation exposure (ARM) • Familiarity with security fundamentals (MFA, least privilege, backups) • Understanding of Terraform & Bicep • Understanding of Microsoft Intune and Defender for Cloud Benefits • Competitive compensation package and benefits. • Salary Range 60K – 75K with opportunities for advancement. • Professional development and certification opportunities. • Collaborative and supportive team environment. Apply tot his job