**Job Description:**
About arenaflex
Welcome to arenaflex, a leading innovator in the entertainment and hospitality industry. As a company that prides itself on delivering exceptional Guest experiences, we are always looking for talented individuals who share our passion for providing outstanding service. Our team of dedicated professionals is committed to creating a magical experience for our Guests, and we are excited to introduce a new opportunity for an eCommerce Specialist - Video Chat to join our Disney Central team in Tampa, Florida.
About the Role
As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance on our various accessibility services. You will be the first point of contact for Guests who require assistance with Disability Access Service (DAS) registration, and you will be responsible for ensuring that they have a seamless and enjoyable experience. Your expertise in planning bookings and providing exceptional Guest service will make a significant impact on our Guests' overall experience.
Responsibilities
As an eCommerce Specialist - Video Chat, your key responsibilities will include:
- Proactively answering Guest accessibility-related questions and making recommendations to improve support for Guests with disabilities
- Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
- Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
- Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
- Completing all required Company training and compliance courses
- Being flexible with work schedule, including overtime, weekends, and holidays
Qualifications
To be successful in this role, you will need to possess the following qualifications:
Basic Qualifications:
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
- Demonstrating technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written, verbal, and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
Preferred Qualifications:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
- Sales and closing skills when overcoming objections
- Bilingual
- Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
About arenaflex Culture
At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. Our company culture is built on the principles of respect, integrity, and innovation, and we are always looking for talented individuals who share our values.
Benefits and Perks
As an eCommerce Specialist - Video Chat, you will enjoy a range of benefits and perks, including:
- Competitive hourly rate of $18.90/hour
- Opportunities for career growth and professional development
- Flexible work schedule, including overtime, weekends, and holidays
- Comprehensive training and onboarding program
- Access to exclusive employee discounts and perks
- Opportunities to work with a talented and diverse team of professionals
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional Guest service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. arenaflex champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.