24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The IT Support Analyst I provides front-line technical support to employees, ensuring timely resolution of technical issues and maintaining operational continuity.
Responsibilities
- Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms
- Troubleshoot routine issues and guide users through system functionality and problem resolution
- Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system
- Escalate complex or unresolved issues to senior analysts or specialized technical teams
- Support user onboarding and offboarding by managing account setup, access, and system configurations
- Monitor incoming support requests to ensure timely response and adherence to service standards
- Contribute to knowledge base documentation and support process improvements
Skills
- 1–3 years of experience in IT support, service desk, or technical support roles
- Experience troubleshooting operating systems, applications, and mobile devices
- Ability to document technical issues and follow structured support workflows
- Strong communication and customer service skills
- Ability to manage multiple support requests in a fast-paced environment
- Experience supporting enterprise platforms such as Salesforce
Company Overview
One of the largest, most trusted in-home care companies in the nation. It was founded in 2008, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is https://www.24hrcares.com.Company H1B Sponsorship
24 Hour Home Care has a track record of offering H1B sponsorships, with 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.