IT Help Desk Support Agent (Hybrid / San Antonio, TX)

Westport Properties, Inc. is an owner-operator of self storage and multifamily properties across the United States. They are seeking an IT Help Desk Support Agent who will provide functional IT support to users, troubleshoot technical problems, and assist with IT equipment setup and deployment.

Responsibilities

• Provide functional IT Support to all user levels within the Organization
• Provide exceptional customer service to our end-user
• Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remote and in-person
• Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
• Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Other Duties as Assigned

Skills

• Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
• Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
• Knowledge of Microsoft Windows family of Operating Systems
• Knowledge Microsoft Office 365
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to analyze and configure data for reporting purposes
• Ability to handle all Department and Company matters with confidentiality and in a timely matter
• Ability to effectively communicate while exercising diplomacy, sound judgment and tact
• Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
• Ability to meet deadlines on time with minimal supervision
• Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)
• General office and telephone skills are required
• Basic Computer Skills are required
• Excellent written and verbal communication skills
• Exceptional organizational and prioritization skills
• Proactive, self-starter, goal oriented
• Maintain a positive attitude and composure in an IT Support role
• Uphold Company's Mission Statement and Core Values
• High School Diploma with some college required
• Logistics experience preferred but not required
• Preferred Associate's and/or Bachelor's degree in Computer Systems or similar field
• IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
• Relevant years of work experience and certification may substitute for degree requirement

Benefits

• $7,800 contributed annually toward health benefits: medical, dental, vision
• Company paid life insurance coverage – up to $50,000 per employee (basic life and AD&D)
• 401(k) plan with employer match
• Generous paid time off offered – earn 3 weeks per year beginning at hire date
• Up to 10 paid holidays
• Paid ongoing professional development and training
• Rewards and recognition
• Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
• Potential for growth and advancement
• Discretionary bonus based on several factors

Company Overview

Company H1B Sponsorship