It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as an International Payroll Associate for our iiPay business, part of our award winning Global payroll division. Reporting to the Team Leader - International Payroll Operations, this full-time, permanent position can be based in Mexico or the Philippines and offers Global coverage, allowing you to make a significant impact on our payroll business and its growth.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.
Our highly motivated and engaged team members are at the heart of our success! This role requires working closely with several clients daily in order to professionally deliver a quality payroll service; from receipt of the payroll instructions, to working with a number of in-country third-parties to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval.
Key responsibilities:
The successful candidate requires minimum 1 year of International payroll experience and the ability to demonstrate a proven track record in the following areas:
Payroll delivery and service level management
- Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co¬ordinating the client’s requirements and managing the process with our trusted in-country payroll network.
Scheduling and time management
- Managing and delivering client payrolls against the agreed schedule - communicating directly with clients and ICPs in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement.
Operational excellence
- The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.
Communication
- Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers.
Country legislation knowledge
- Take responsibility for understanding client requirements in a group of countries through the development of detailed knowledge of the statutory processes for those countries.
Project delivery
- Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
Escalation and problem resolution
- Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
Your core activities will include:
- Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
- Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
- Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
- Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
- Work with your team leader to implement new processes and create a more efficient working environment.
Key Requirements:
- Proven experience in an administration position with client ‘facing’ responsibilities
- Strong written and verbal communication skills are essential.
- The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
- Intermediate Excel skills are a requirement for this role.
- You may have excellent language skills and be fluent in any or all of the following, German, French, Polish, Italian, and Spanish, however this is not essential for the role.
- Experience working in a payroll or ‘Business Process’ orientated environment is required.
- An individual with experience working in a controlled business environment, familiar with Data Security practices determined under ISAE 3402 and ISO 27001:2013.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!