Description
Fuse Workforce is a fast-growing nationwide provider of Human Capital Management (HCM) solutions that enable medium and large employers to streamline and improve their Human Capital operations and become the employers of choice in their respective industries. Our customers leverage Fuse’s industry-leading technology, using the UKG Ready platform, and our world-class customer support, powered by our consultative approach to developing long-lasting relationships with our customers, offering them a customized experience that supports their business and solves their unique challenges.
Overview:
As the newest member of Fuse’s skilled and professional Customer Success team, your experience supporting the UKG Ready platform, combined with Fuse’s unrivaled model for deploying our implementation and support expertise, will empower you to build relationships both within our company and with our customers while contributing to the impact that Fuse ignites, one employee and one client achievement at a time. You will be inspired from your first day to collaborate with other members of the Fuse team as we implement and train our new customers while also providing ongoing customer support that goes above and beyond, with the goal for each interaction to be a positive experience that helps our customers become raving fans of Fuse.
At Fuse, our team members are challenged to carve their way to career happiness. We are deeply committed to contributing to your happiness and your growth, both personally and professionally. We place our values (G.R.I.T.) ahead of our short-term bottom line, and we grow as a team, focusing on impacting the communities we serve and live in.
Benefits:
In addition to paying competitive salaries that value your experience and skills, Fuse offers benefits designed to help you do better by focusing on you.
- Healthcare Insurance: including Medical, Dental, & Vision. Fuse pays 100% of the Medical insurance premiums for you AND all of your eligible family members, AND we also contribute to your HSA (up to $2,400/yr).
- Other Insurance: Supplementary plans customized to meet your needs, as well as Company-Paid Life insurance, Short-Term Disability, and Long-Term Disability.
- 401(k) Plan w/ Company Match: Fuse matches your contributions, up to 6% of your salary.
- Paid Time Off: including PTO, Sick, Floating Holiday, and a Community Service day each year.
- Parental Leave: to bond and connect with your loved ones.
- Wellness Programs: Employee Assistance Program (EAP) and more.
- Work-Life Balance: Yeah, yeah. Everyone says it, but we actually DO it. We have flexible work options because life is unpredictable.
Requirements
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To be considered for this role, here are the skills we are looking for in each of our new team members:
- Superior verbal and written communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to Kick Ass in a fast-paced environment
- Outstanding client-facing customer service skills
- Ability to multitask between different projects and clients
- Experience with Payroll, HR, Timekeeping, and/or Benefits modules
- Understanding of HCM workflows, compliance, and client-facing consulting
- Experience working with mid-market or enterprise clients
Summary
Responsibilities:
As Fuse’s newest Implementation & Support Consultant, you will work closely with the rest of the Fuse team to build relationships with our customers, work towards your personal goals, and contribute to Fuse’s strategic organizational goals. As you contribute to the success and growth of our company, your responsibilities will include the following:
- Listening: to understand the needs of our customers
- Learning: processes, products, and skills on an ongoing basis
- Teaching: our customers, as well as your other team members
- Collaborating: with your team to develop the best solutions for each customer
- Consulting: we don’t just answer questions, we provide solutions, going above and beyond with every interaction
- Designing: best-in-class solutions and services for our customers, and internally for Fuse
- Building: relationships, solutions, processes, and expertise
- Growing: personally, professionally, and as a company. We grow together!
- Valuing: each other, our customers, our communities, and applying Fuse’s core values every day…G.R.I.T. (Giving, Respect, Integrity, & Trust)
In this role, you will:
- Lead end-to-end implementations of UKG Ready modules (Core HR, Payroll, Time & Attendance, Benefits, etc.)
- Configure systems, conduct data imports, and validate results
- Deliver customer training (virtual sessions, documentations, follow-ups)
- Provide post-implementation and ongoing customer support
- Troubleshoot and resolve system issues, escalating when needed
- Partner with internal teams (Sales, Product, Support) to ensure customer success
We can’t wait to hear from you!