We are regularly
looking for consultants in the area of Omni-channel / CX Impact Measurement globally to join our network of independent consultants.
Roles
& Responsibilities
Impact Measurement consultants are responsible for measuring the impact of Omni-channel or CX
programs within Pharmaceutical and Biotechnology companies. Key
responsibilities include:
- Defining
KPIs and metrics frameworks
- Defining
performance goals and benchmarks
- Develop
performance reports
- Reviewing
program performance and making optimization recommendations
- Advising
on and supporting the implementation of measurement tools
- Benchmarking
analytics maturity
- Developing
analytics visions and transformation plans
- Developing
and delivering analytics training programs
- Serving
as interim staff
Topics
We are interested in hearing from independent consultant
strategists with expertise in:
- Omni-channel
analytics strategy
- Omni-channel
analytics
- CX
analytics
- Data
visualization
- Reporting
- Performance
Optimization
- Predictive
analytics
- Artificial
intelligence
Requirements
The ideal consultants will be passionate about transforming customer engagement impact measurement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.
Relevant prior experiences include:
- Established an independent consulting practice
- Proven
experience in a Lead Strategist role at an agency, consulting firm or
client
- Track
record of conceiving and guiding excellence programs that make a
measurable impact
- Demonstrated
subject matter expertise surrounding digital and multi-channel engagement
in Health
- Strong
client consultation skills with ability to guide a strategic discussion
- Analytical
thinker with strong organizational skills
- Strong
understanding of strategic marketing process
- Solid
academic credentials; MBA or equivalent advanced degree preferred but not
required.