The Human Resources Business Partner (HRBP) serves as a strategic and operational partner to field leadership in a fast-paced, multi-unit retail and sales environment. This role is responsible for supporting leaders and employees across multiple states while ensuring compliance with employment laws and company policies.
The HRBP will lead and support employee relations, compliance initiatives, leave of absence administration, ADA accommodations, employee engagement efforts, HR operations and more. This role requires a strong ability to balance employee advocacy with business needs while partnering closely with operational leaders to maintain a positive, compliant, and high-performing workplace culture. Below are the essential functions for this position:
Employee Relations
- Serve as the primary HR partner for field leaders and employees regarding workplace concerns, conflict resolution, and employee relations matters.
- Conduct thorough and objective HR investigations related to complaints, policy violations, and workplace concerns.
- Provide coaching and guidance to leaders on performance management, corrective actions, documentation, and terminations.
- Partner with leadership to ensure consistent and fair application of company policies and procedures.
Compliance & Risk Management
- Ensure compliance with federal, state, and local employment laws across multiple states.
- Provide guidance to leaders on wage and hour compliance, workplace policies, and employment practices.
- Support the development and implementation of HR policies and procedures to mitigate organizational risk.
- Maintain accurate and compliant documentation related to employee relations and HR matters.
Leave of Absence & ADA Management
- Manage and support the administration of leave of absence programs, including medical leave, personal leave, and other statutory leave programs.
- Lead the ADA interactive process, working directly with employees and leadership to evaluate accommodation requests.
- Coordinate medical documentation and determine appropriate workplace accommodations in compliance with applicable laws.
- Partner with legal and HR leadership when necessary to ensure compliance and best practices.
Process Development, Rollouts & Training
- Lead the development, documentation, and implementation of HR processes to support scale and consistency
- Manage HR program rollouts across field and corporate populations, including communication plans and change management support
- Design and facilitate HR-led training for leaders on topics such as performance management, employee relations, compliance, and HR best practices
- Continuously evaluate and improve HR workflows for efficiency and effectiveness
Employee Engagement & Leadership Partnership
- Support employee engagement initiatives designed to enhance workplace culture and the overall employee experience.
- Partner with operational leaders to identify opportunities to improve retention, morale, and team effectiveness.
- Assist with employee recognition programs, engagement strategies, and culture-building initiatives.
- Build strong relationships with regional and operational leaders to provide proactive HR guidance.
- Serve as a trusted advisor on leadership challenges, team dynamics, and workforce planning.
- Provide coaching to managers on leadership development, communication, and employee performance.
HR Operations Support
- Partner with HR leadership to support day-to-day HR operations across the organization.
- Assist with onboarding processes, HR system updates, and employee documentation.
- Support HR reporting, workforce data analysis, and organizational insights to inform leadership decisions.
- Collaborate cross-functionally with Talent Acquisition, Payroll, Operations, and HR Operations teams.
- Any other duties assigned by management.
Requirements
- Required:
- Minimum 5 years of progressive Human Resources experience, including significant employee relations experience.
- Experience supporting multi-state and multi-unit operations, preferably in retail, hospitality, or sales environments.
- Strong knowledge of employment law, compliance requirements, and HR best practices.
- Experience managing leave of absence programs and ADA accommodation processes.
- Ability to conduct workplace investigations and manage complex employee relations issues.
- Preferred:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
- Experience supporting high-growth or fast-paced organizations.
Knowledge & Skill Requirements:
- Hands-on experience with HRIS platforms (e.g., Rippling, Workday, ADP, UKG, Paycom, or similar)
- Advanced proficiency in Google Workspace systems
- Exceptional judgment, discretion, and emotional intelligence
- Strong project management and process-building capabilities
- Ability to balance strategic thinking with tactical execution
- Clear, confident communicator with the ability to train and influence leaders
- Highly organized with strong attention to detail
- Comfortable operating in a fast-paced, growth-oriented retail environment
- Ability to assume responsibility & exercise good judgment when making decisions within the scope of the position
- Ability to perform the job safely & within respect for others, for property and for individual safety
Working Conditions:
The working conditions described here are representative of those an employee encounters while performing the essential functions of this position. Please refer to the physical & environmental requirements of the position on the next page for specific information related to this role.
In certain assignments or if an employee is engaging in a non-routine or offsite activity; an employee may occasionally work near moving equipment & be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions & loud, prolonged noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All requests for reasonable accommodation should be directed to the HR team.
Please note, we are only able to support remote employment in the following states: Arizona, Connecticut, Florida, Illinois, Indiana, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New York, Oklahoma, Pennsylvania, and Texas. There is a preference for candidates who reside in Illinois/Central Time Zones.
Benefits
- Base salary range of $70,000-$75,000
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- WFH/Cellphone Stipend
- Paid Time Off & Holidays
- Paid Parental Leave
- Life & Disability Insurance
- FSA & HSA Accounts
- Complementary Waxing & Product Discounts