Help Desk Coordinator, Residential

Job Title

Position Overview

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

Help Desk Coordinators find resolution through problem solving, expediting, inventory allocation, logistics and manufacturing for all hard surface products.

Responsibilities:

• Serve as a subject matter expert of hard surface products, logistics, source sequencing and manufacturing.

• Act as a liaison between Customer Service, Sales, Logistics, Sourcing, Production Planning and Manufacturing.

• Maintain productive business relationships throughout Shaw to successfully and consistently meet customer requirements.

• Analyze forecasting needs for inventory and making appropriate reallocation for optimal utilization: evaluating and improving order position: tracking and/or expediting shipments.

• Acquire ownership of situations when interactions are directed to HS Help by following through to resolution.

• Research known issues as identified to determine possible root causes and offer improvements based on that research.

• Respond with urgency and flexibility to meet frequently changing schedules or situations.

• Inspire confidence in the Hard Surface Organization by being positive and open to change.

• Collaborate with key stakeholders, project and logistic coordinators to continue positive change is a fast growing business segment.

• Maintaining a high level of workflow through multiple channels of processes, interactions and people requiring constant multitasking.

Requirements:

• High School Diploma/GED required.

• Proficiency Spreadsheet and Word Processing software required

• Must communicate well to various audiences verbally and electronically

• Must have a strong work ethic and sound work habits: attendance, promptness, ability to work well with others.  

Preferred:

• Associate Degree or higher  

• Two to three years of experience in a service environment

• Proficiency in Shaw Online Live Order Entry and Order Modification

• Hard Surfaces experience - US Floors or Shaw

Competencies:

• Solve Problems

• Communicate Effectively

• Collaborate

• Continuous Improvement

This role is fully remote, but must work on Eastern Standard Time.

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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