Company: Associated Physicians Group
Department: Patient Support Services
Location: Remote U.S. Based
Employment Type: Full-Time or Part-Time
Schedule: Flexible Hours (including evenings/weekends if preferred)
Associated Physicians Group is seeking compassionate, detail-oriented individuals to join our Patient Support Team as Remote Healthcare Customer Service Representatives. This role offers the flexibility to create a work schedule that fits your life whether you're an early bird, a night owl, or managing other responsibilities. You'll help patients navigate their care journey, schedule appointments, understand their benefits, and resolve billing inquiries from the comfort of your home.
Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries.
Schedule and reschedule patient appointments using our electronic medical record (EMR) system.
Verify insurance information and assist with pre-authorizations when necessary.
Handle patient billing inquiries and guide them through payment options.
Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone.
Ensure all patient data is handled in accordance with HIPAA standards.
Maintain accurate documentation of interactions in real time.
High School Diploma or GED required.
1+ year experience in a healthcare customer service or administrative support role.
Proficiency in EMR platforms (e.g., Epic, AthenaHealth, Cerner) is preferred.
Strong communication and problem-solving skills.
Ability to work independently and stay organized in a remote setting.
Reliable internet and a quiet home workspace.
Choice of 4, 6, or 8-hour shifts
Option to work weekends, evenings, or split shifts
Minimum commitment: 20 hours per week
Competitive hourly pay: $18$25/hr based on experience and availability
Medical, dental, and vision benefits (for eligible employees)
Paid training and continuing education opportunities
401(k) with company match (for eligible employees)
Work-from-home stipend
Supportive and inclusive team environment
APG is a privately owned medical practice with over 25 years of service in the Metro East St. Louis area. They offer a collaborative environment with a focus on work-life balance and professional development. APG provides a comprehensive approach to patient care, integrating services such as primary care, physical therapy, and interventional joint and spine care .