Are you passionate about helping others and looking for a career that combines professional growth with genuine purpose? arenaflex is seeking dedicated individuals to join our team as Healthcare Customer Service Representatives at our Riverview and Tampa, Florida locations. In this vital role, you'll become the friendly voice that helps America's most vulnerable populations navigate complex healthcare systems and access the essential services they deserve.
At arenaflex, we believe that every interaction matters. When you join our team, you're not just taking a job—you're embarking on a rewarding career path that allows you to make a real impact in your community while developing valuable skills that will serve you for a lifetime. Our mission centers on connecting individuals with critical healthcare resources, and our Customer Service Representatives are at the forefront of this important work.
Working at arenaflex means becoming part of something bigger than yourself. We are a leader in delivering innovative healthcare and social services solutions, and our employees are the heart of everything we do. When you join our team, you become part of a supportive community that values your contributions, invests in your growth, and recognizes the important work you do every day.
Our Florida locations in Riverview and Tampa offer modern, comfortable work environments with state-of-the-art technology and collaborative team spaces. Whether you prefer the energetic atmosphere of our Netpark facility in Tampa or the dynamic environment at our Riverview center, you'll find a workplace that supports your success and fosters professional development.
As a Healthcare Customer Service Representative at arenaflex, you will serve as the primary point of contact for individuals seeking assistance with healthcare services. Your responsibilities will include responding to customer inquiries through multiple channels—including telephone, email, web chat, and written correspondence—while providing accurate, compassionate, and professional assistance to every caller.
This position is ideal for individuals who thrive in customer-facing roles and are committed to delivering exceptional service. You'll receive comprehensive training to ensure you're equipped with the knowledge and skills needed to assist callers effectively. Our calls are routine and focused on helping individuals access healthcare benefits, meaning you'll never be required to engage in cold calling, sales, or collection activities. Your sole focus will be on providing helpful, informative support to those who need it most.
Your daily responsibilities as a Healthcare Customer Service Representative will include:
We understand that work-life balance is essential, which is why we offer flexible scheduling options to accommodate various lifestyles and preferences. Our Tampa (Netpark) site operates Monday through Friday, 8:00 a.m. to 10:00 p.m., while our Riverview location is open Monday through Sunday, 6:00 a.m. to 10:00 p.m.
We are currently seeking team members who are available for night shifts, as evening availability is highly desirable. We offer a 10% shift differential for any hours worked between 7:00 p.m. and 10:00 p.m., providing added earning potential for those who prefer afternoon and evening schedules.
Compensation Package:
*Eligibility requirements apply. See recruiter for details.
At arenaflex, we believe that our employees deserve comprehensive support in all areas of their lives. Our benefits package reflects our commitment to your physical health, financial wellbeing, and work-life balance:
This is an on-site position located in Riverview or Tampa, Florida. Working physically at our office location is essential for effective collaboration, communication, and supervision. Our modern facilities provide a supportive work environment with all the tools and resources you need to succeed.
While remote work is not available initially, high-performing employees may become eligible for remote or work-from-home options after completing at least one year of employment with above-average performance, based on specific program criteria and at the company's discretion. This policy ensures that new team members develop strong foundational skills and fully understand our processes before transitioning to any remote arrangements.
At arenaflex, we invest heavily in your success. All new Customer Service Representatives receive comprehensive training that covers:
Training is conducted in a supportive environment where questions are encouraged and experienced team members are always available to provide guidance. We believe that thorough training sets the foundation for your long-term success and confidence in your role.
arenaflex is committed to helping our employees build long, rewarding careers. As a Customer Service Representative, you'll have access to numerous advancement opportunities, including:
Many of our current managers and leaders started in entry-level customer service roles and grew their careers within arenaflex. We promote from within whenever possible and are dedicated to helping you achieve your career goals.
If you're looking for more than just a job—if you want a career with purpose, growth potential, and the chance to make a real difference in people's lives—we invite you to apply for this exciting opportunity. At arenaflex, you'll find a supportive team environment, comprehensive benefits, and the satisfaction that comes from helping others access the healthcare services they need.
To apply, please submit your resume and complete our online application. Our recruiting team will review your qualifications and reach out to discuss available start dates and scheduling options. We encourage you to apply soon, as positions are filling quickly!
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. We believe that diversity strengthens our organization, and we welcome candidates from all backgrounds to join our team.
Compensation Transparency: For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Ready to start your journey with arenaflex? Apply today and take the first step toward a meaningful career where your work truly matters!