Join arenaflex, a pioneering force in the non-profit fundraising industry, as we revolutionize the way organizations raise funds and make a meaningful impact. We're seeking an exceptional leader to head our Customer Success team, driving engagement and growth across our largest enterprise and strategic non-profit customers. As a seasoned SaaS professional with a passion for non-profit fundraising, you'll play a pivotal role in empowering our customers to maximize their use of our innovative platform.
**About arenaflex**
arenaflex is reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation has enabled individuals worldwide to donate tens of millions of dollars through our platform each month. We're the go-to fundraising solution for leading non-profit organizations, including UNICEF, the Alzheimer's Association, and many others. Our mission is to make a lasting impact on the non-profit sector by providing a seamless and effective fundraising experience.
**About the Role**
As the Head of Customer Success, Enterprise Accounts, you'll lead a team of Customer Success Managers responsible for delivering strong ROI to international non-profit organizations. You'll develop workflows, playbooks, and KPIs to empower your team to provide strategic guidance on digital fundraising strategies, build relationships with executive stakeholders, and uncover new revenue opportunities.
**Key Responsibilities**
* Lead our Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers
* Develop and execute growth strategies, collaborating with Sales, Marketing, Implementation, and Product teams
* Mentor and guide Customer Success Managers to deliver high customer satisfaction, effective issue escalation, and robust feedback
* Drive feature adoption, proactively manage customer risk, and identify growth opportunities (upsell, cross-sell)
* Cultivate a positive, remote work culture focused on delivering value to customers and exceeding KPIs
**Skills and Qualifications**
* 8+ years of experience in B2B or B2B2C SaaS Customer Success, with a strong background in non-profit fundraising
* Proven leadership experience, with at least 4 years of managing Customer Success teams in rapidly scaling SaaS companies
* Strong management skills, with the ability to win trust and build a high-performing team
* Experience with CRMs, data integration, digital marketing, Google Analytics, and email marketing
* Excellent communication, presentation, and influencing skills, with the ability to engage C-level customer stakeholders
**What We Offer**
* Competitive salary: $120,000 - $144,000 (base) + $150,000 - $180,000 (OTE)
* Stock options and meaningful equity
* Comprehensive benefits package, including 15 days of vacation, 7 company holidays, and 5 sick days
* 401(k) plan with company match, FSA Spending Account, and 100% company-paid short-term disability, long-term disability, basic life insurance, and AD&D
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
* Remote working and paid parental leave
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a leader in our Customer Success team, you'll have access to:
* Regular training and development programs to enhance your skills and knowledge
* Opportunities to work with cross-functional teams, including Sales, Marketing, Implementation, and Product
* A dynamic and supportive work environment that fosters collaboration and innovation
* A comprehensive onboarding program to ensure a smooth transition into your new role
**Work Environment and Company Culture**
arenaflex is a remote-first company, with a flexible and adaptable work culture that prioritizes work-life balance. Our team is passionate about making a difference in the non-profit sector, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're a motivated and experienced Customer Success leader looking to make a difference in the non-profit sector, we'd love to hear from you. Apply today and join our mission to revolutionize fundraising for non-profit organizations.