Join Our Team as a Guest Care Specialist!
Are you a passionate, compassionate Guest Care Specialist looking for a rewarding career in a supportive and friendly environment? If you have a commitment to excellent customer service, a keen eye for detail, and a team-oriented mindset, we’d love to have you with us!
Position Overview:
The Guest Care Specialist is the primary point of contact for our guests. The GCS coordinates treatment services and nurtures relationships with each guest. The GCS must be a strong communicator with a passion for providing excellent customer service and a strong aptitude for sales. The GCS’s objective is to make patients feel welcome and comfortable as well as provide the best experience to every guest that calls our office.
Key Responsibilities:
- Patient Communication: Answer inbound calls, emails, and online inquiries with a warm professional, and helpful attitude.
- Appointment Scheduling: Manage scheduling, rescheduling, and appointment confirmations while ensuring accuracy and efficiency
- Insurance & Payment Assistance: Provide basic information on insurance verification, co-pays, and billing inquiries
- Patient Support & Coordination: Assist patients with general dental office questions, treatment follow ups, and referral coordination
- Call documentation & Teamwork: Work closely with dental offices and internal teams to ensure seamless patient experience
- Compliance & Documentation: Maintain HIPAA compliance and keep detailed records of patient interaction and documents in patients’ charts.
- Other duties as assigned
Qualifications:
- 1+ years of experience in Dental or Orthodontics office.
- Knowledge of Ortho/ dental procedures, insurance, and Ortho/ dental/medical terminology
- Knowledge of Denticon, Cloud 9, Zoom Phone and ZCC, LMS, Microsoft Outlook- our practice management software
- Effective time management and ability to work in a fast-paced environment
- Ability to adapt to changes and work well under pressure
- Strong problem solving and multitasking skills to assist multiple patients efficiently
- Clear verbal and written communication skills
Work Environment:
- As a remote Guest Care Specialist, you will work in a virtual environment that requires a quiet, professional workspace free from distractions. This role is fully remote, allowing you to provide exceptional patient support from the comfort of your home while maintaining a high level of professionalism and efficiency.
- To ensure success in this role, you will need:
- A reliable high-speed internet connection
- A dedicated workspace that promotes focus and confidentiality
- The ability to work independently while staying engaged with the team through virtual meetings and collaboration tools
- A customer-focused mindset with strong communication skills to assist patients with care coordination and inquiries.
What We Offer:
- Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
- Company Provided Life Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- 401(k) Plan
- Learning Management System (LMS) to keep your skills sharp
- Opportunities for professional growth and development
- A great collaborative team environment!