Government Affairs & Customer Service Support (Hybrid)

United Airlines is on a path towards becoming the best airline in the history of aviation, focusing on connecting people and uniting the world. The role involves providing administrative and customer service support across the Government Affairs & Global Public Policy department, managing various tasks to support the team's objectives and customer service workflow.

Responsibilities

• Provide confidential, high level and key administrative support
• Support logistics, hospitality, daily schedule alignment in a fast-paced and highly dynamic environment
• Provide logistics and management support for in-person and virtual meetings and events
• Screen telephone calls and visitors; manage multiple department email inboxes
• Manage vendor setup and payment process and purchases and invoicing; reconcile purchase card reports
• Schedule and maintain calendar of appointments, meetings, and travel itineraries for teamwide access
• Other duties may include assisting in organizing briefing materials, preparing and sending correspondence and other administrative assistance to support Government Affairs as needed
• Continually seek to identify and employ methods to improve existing processes to help streamline work and efficiency
• Support the execution of Government Affairs and external partnerships
• Provide research, analytical and management capabilities to support the successful execution of key corporate and government affairs projects
• Answer and execute requests for sponsorships and/or donations
• Complete vetting process for nonprofit sponsorship requests
• Assist in budget administration, including follow-up/tracking of results
• Provide customer service assistance to Government Affairs stakeholders, both internal and external
• Manage customer service workflow for key government affairs customers traveling on United based on company policy, all applicable federal, state, and local laws, and the best interest of the customer to influence the intent to fly United again (customer interactions will vary from the routine to the highly sensitive)
• Work closely with Customer Care, Reservations, local airport officials in determining appropriate action for these customer travel issues
• Issue and administer travel funds (including certificates and UATP's) for external partners and vendors and assist with reservations and ticketing as needed
• Support travel needs of Government Affairs & Global Public Policy team

Skills

• Bachelor's degree
• 1+ years of government or business experience
• Familiarity with a corporate government affairs department
• Passion for excellent customer service support
• Communicate effectively and professionally with internal and external customers
• Comfortable operating in a dynamic, highly visible environment
• Interface with all departments within the company and represent the respective leadership team in a highly professional manner
• Ability to interact professionally with high-level executives on a daily basis
• Complete projects assigned and demonstrate ability to handle multiple tasks with minimal supervision
• Ability to prioritize projects, manage workflows and meet strict deadlines with a strong attention to detail
• Strong oral and written communication skills
• Strong Microsoft Office skills – Word, PowerPoint, Excel, PowerPoint
• Results-oriented and collaborative
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

Company Overview