TD Securities is one of the world's leading global financial institutions, committed to providing exceptional customer service. The French Bilingual Contact Center Representative will assist customers with account inquiries and provide trusted support while consistently delivering outstanding service.
Responsibilities
- Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role
Skills
- High School Diploma or equivalent
- Bilingual – French & English
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns
- Ability to de-escalate in stressful environments/situations with empathy, care and urgency
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
- Preference given to those with experience in financial or service industries
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Company Overview
TD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services. It was founded in 1855, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.tdsecurities.com.